Family Help Worker - FSSS (Family Safeguarding & Support Service), Children & Young People’s Service (CYPS) in London

Grade: PO2 - £42,771 - £45,750

12 Months Fixed Term

Service area: Family Support & Safeguarding Service (FSSS)

Directorate: Children & Young People’s Service (CYPS)

Work base: Hybrid/Community locations (with some evening work as required)

Newham is transforming how we support children and families through the Families First Partnership Programme—shifting from late intervention to proactive, relational and systemic Family Help. We’re looking for skilled Family Help Workers to deliver whole-family, strengths-based support, complete Section 17 assessments, and help families make sustainable change through Child in Need plans. You will work directly in the FSSS team.

What you’ll do

• Build trusting relationships with children and families using relational and systemic approaches.
• Complete timely, holistic whole-family assessments (including Section 17), keeping the child’s voice and lived experience central.
• Develop SMART family plans and deliver purposeful interventions that promote sustainable behaviour change.
• Act as Lead Practitioner to coordinate multi-agency support, including Team Around the Family (TAF) meetings.
• Identify, manage and escalate safeguarding concerns in line with Newham thresholds, ensuring robust safety planning.
• Maintain high-quality recording, chronologies and case summaries in line with Newham standards.
• Contribute to service learning, improvement and pilot innovation activity.

How we work

You’ll work within Newham’s Circles of Support practice framework (Co-production, Curiosity, Compassion, Confidence, Clarity and Community), collaborating closely with schools, health, police, youth services and voluntary and community partners to deliver ‘one family, one plan’.

What we’re looking for

• A professional or vocational qualification (e.g., youth work, early years, teaching, social care, health, probation, counselling) or equivalent experience, with evidence of ongoing CPD.
• Experience supporting families with multiple and complex needs, including completing assessments, plans and chronologies.
• Confidence delivering whole-family interventions and contributing to/coordinating multi-agency work.
• Strong understanding of child development, parenting capacity, environmental factors, and risk/protective factors.
• Sound knowledge of safeguarding thresholds, pathways and escalation routes.
• Excellent communication skills and the ability to analyse risk and synthesise complex information clearly.
• Strong organisation skills and confidence using case management systems/ICT.
• A compassionate, curious, strengths-based approach and commitment to equality, diversity and inclusion.
• Willingness to work flexibly, including some evenings, and to work from community locations.
• Enhanced DBS (satisfactory clearance required at conditional offer stage).

Our commitment

People are at the heart of everything we do. We champion equality and diversity, promote good health and safety practice, and expect all colleagues to understand and fulfil our corporate parenting responsibilities for children in our care.

Please view JD here

Closing date: 26th May 2026

IMPORTANT: If you are an LBN member of staff and applying for this role as a secondment you should note that secondments are subject to the agreement of your current employing service. Please ensure that you inform your line manager of your intention to apply for the post in the first instance.

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please submit your CV along with your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by here.