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For Companies At a Glance
- Tasks: Collect payments, negotiate plans, and handle customer queries in a dynamic contact centre.
- Company: Join OneSource Debt Resolution Services, a partnership with a commitment to inclusivity.
- Benefits: Competitive salary, training provided, and a supportive work environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a difference by helping people manage their debts while developing your communication skills.
- Qualifications: Experience in debt collection and strong negotiation skills are essential.
The predicted salary is between 32535 - 33987 £ per year.
About Us
OneSource Debt Resolution Services is a shared serviced partnership between The London Borough of Newham and the London Borough of Havering. This in-house Enforcement Team operates within the M25 and is responsible for the collection of a variety of Council debts, including Council Tax, Road Traffic and Business Rates.
About the Job
We have an excellent opportunity for a Debt Resolution Officer to join our contact centre team, to collect payments, negotiate payment plans and handle queries from customers regarding various debt types.
About the Candidate
- You will be required to have excellent communication and negotiation skills.
- Your primary function will be to handle inbound telephone calls and to conduct outbound telephone calling to secure payment from defaulters.
- You will also be required to answer correspondence from debtors along with dealing with e-mail and live chat.
- You will have experience of debt collection and have worked in the same or similar environment.
- You should have the ability to deal with difficult calls and have good written and verbal skills.
- Understanding of the Tribunal Courts and Enforcement Act 2007 is desired but full training will be provided to the successful candidates.
Closing Date: 17th May 2026
Additional Information
We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.
The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.
Debt Resolution Officer employer: Borough of Newham
Contact Detail:
Borough of Newham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Officer
✨Tip Number 1
Get to know the company! Research OneSource Debt Resolution Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and queries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with negotiating and answering tough questions.
✨Tip Number 3
Prepare for those tricky calls! Think about potential scenarios you might face when dealing with defaulters. Jot down strategies on how to handle difficult conversations, so you’re ready to impress during the interview.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. Don’t forget to include a strong supporting statement that highlights your relevant experience and why you’re the perfect fit for the Debt Resolution Officer role.
We think you need these skills to ace Debt Resolution Officer
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your skills and experience align with the role of Debt Resolution Officer. Use specific examples from your past work that demonstrate your communication and negotiation skills.
Showcase Your Experience: Don’t forget to mention any previous experience in debt collection or similar environments. This is your chance to shine, so share stories that illustrate your ability to handle difficult calls and resolve issues effectively.
Keep It Clear and Concise: When writing your application, clarity is key! Stick to the point and avoid jargon. Remember, we want to see your personality shine through, so let your writing reflect who you are while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups, and you’ll find all the details you need right there!
How to prepare for a job interview at Borough of Newham
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Resolution Officer. Familiarise yourself with debt collection processes and the Tribunal Courts and Enforcement Act 2007. This will show that you're serious about the position and ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves handling difficult calls and negotiating payment plans, practice your communication skills. Role-play common scenarios with a friend or family member to build your confidence in managing tough conversations and responding to customer queries effectively.
✨Prepare Your Supporting Statement
Your supporting statement is crucial! Use it to highlight your relevant experience and how it aligns with the job requirements. Be specific about your achievements in debt collection and how you've successfully resolved issues in the past.
✨Show Your Commitment to Inclusivity
OneSource values an inclusive environment, so be prepared to discuss how you can contribute to this culture. Think about examples from your past experiences where you've promoted inclusivity or dealt with diverse groups of people.