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- Tasks: Provide essential support to vulnerable adults through a telecare service.
- Company: Join Lewisham Council, a proud Borough of Sanctuary.
- Benefits: Enjoy flexible working, local discounts, and excellent training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in adult social care and tech-savvy skills required.
- Other info: Dynamic role with varied shifts and strong team support.
The predicted salary is between 31500 - 32000 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Are you calm under pressure with the ability to respond effectively and be the first person on the scene in emergency situations? Would you enjoy providing excellent customer care to users of a telecare service to ensure they stay living at home? Then we would love to hear from you.
We have a vacancy for a Telecare Officer who will work on a shift across 24 hrs/365 days a year to ensure the safety of people living in their own homes in the Lewisham borough. You will take calls through a digital alarm receiving service and respond as required to ensure people are prevented from harm. The role is varied and exciting with no two days being the same.
What’s in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
We are looking for someone who has experience of working within adult social care in supporting vulnerable adults. You will be a team player who is happy to work with colleagues to ensure people are responded to without delay and with care and patience. You will have knowledge of using technologies and an aptitude for using a range of digital systems.
The job is based in Linkline Telecare Service, 1st Floor, Roseview, 122 Marsala Road, Ladywell, London, SE13 7AF. Please note these posts do not support working from home.
Special conditions:
- The shift pattern normally comprises of 3 x 12 hour shifts per week which includes night and day
- Weekend working and Bank Holidays
- The job is subject to an enhanced DBS check
- You will need to drive a leased car
Diversity: Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs.
Telecare Officer employer: Borough of Lewisham
Contact Detail:
Borough of Lewisham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecare Officer
✨Tip Number 1
Get to know the company! Research Lewisham Council and their values. Understanding their commitment to community and diversity will help you tailor your approach during interviews.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to emergency situations and customer care. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what it’s like to work as a Telecare Officer and what the interview process is really like.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to follow the guidelines in the applicant handbook to stand out from the crowd.
We think you need these skills to ace Telecare Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you understand the role of a Telecare Officer and the skills needed.
Tailor Your Supporting Statement: Your supporting statement is your chance to shine! Make sure it covers how you meet each of the person specification criteria. We love seeing specific examples from your past experiences that demonstrate your skills and abilities.
Be Clear and Concise: When filling out the application, keep your language clear and to the point. We appreciate straightforward answers that get right to the heart of the matter. Avoid jargon and fluff – we want to know about you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the resources you need to help you along the way.
How to prepare for a job interview at Borough of Lewisham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Telecare Officer. Familiarise yourself with the key aspects of the job, such as responding to emergency calls and providing customer care. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Be prepared to discuss your experience in adult social care and how it relates to supporting vulnerable adults. Think of specific examples where you've successfully handled challenging situations or provided excellent care. This will show that you have the skills needed for the role.
✨Demonstrate Calmness Under Pressure
Since the role involves responding to emergencies, it's crucial to convey your ability to stay calm under pressure. You might want to share a story from your past where you had to think quickly and act decisively. This will highlight your suitability for the fast-paced environment of telecare.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
