At a Glance
- Tasks: Lead the Council Tax service, driving performance and ensuring excellent customer service.
- Company: Join Lewisham Council, a diverse and inclusive organisation making a real difference.
- Benefits: Generous holiday, flexible working, pension scheme, and staff discounts.
- Other info: Hybrid working model with opportunities for training and development.
- Why this job: Make an impact in your community while developing your leadership skills.
- Qualifications: Experience in managing teams and knowledge of Council Tax legislation required.
The predicted salary is between 35300 - 57495 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
We are looking for a highly motivated Revenues Operations Manager to lead our Council Tax service and drive performance, innovation and customer-focused delivery. You will manage a key operational service responsible for the administration and collection of Council Tax, ensuring that customers receive a prompt, efficient and high-quality service. Working as part of the Revenues Management Team, you will play a central role in maintaining consistent standards, improving processes and supporting the delivery of the Council’s financial priorities.
What’s the role?
- Lead and manage the Council Tax service, driving performance across billing, recovery and enforcement to maximise collection while ensuring fairness and legal compliance.
- Develop and motivate a high-performing team, promoting excellent customer service, strong performance management and continuous staff development.
- Oversee multi-channel service delivery (telephony, digital and correspondence) and implement improvements using data and technology to enhance efficiency.
- Provide expert advice and strategic oversight on Council Tax and recovery processes, managing budgets, contracts and governance, and deputising for the Head of Revenues and Benefits as required.
What’s in it for you?
- Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance.
- Local Government Pension scheme.
- Flexible working and family friendly policies.
- Season ticket and bicycle loans.
- A range of staff discounts including local subsidised gym memberships.
- Supportive staff networks.
What we’re looking for
- Extensive knowledge of Council Tax legislation, recovery practices and enforcement processes.
- Experience of managing and developing large teams within a Revenues or similar environment.
- A track record of improving service performance and delivering against targets and KPIs.
- Strong analytical skills with experience of using data to drive decision-making and service improvements.
- Strong operational leadership and technical expertise.
- Commitment to customer care, equality and diversity, and continuous improvement.
- Excellent communication skills, with the ability to engage effectively with colleagues, partners and customers.
- Experience of managing budgets, contracts and service delivery within a complex organisation.
Location
The job is primarily based in Laurence House Catford SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
- The job is subject to a basic DBS check.
- The recruitment process is anonymous and we don’t accept CVs.
- It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Joanne Douglas (joanne.douglas@lewisham.gov.uk) and John Organ (john.organ@lewisham.gov.uk).
Salary £53,353.00 - £57,495.00 per annum (P05)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
The Council reserves the right to close adverts early if there is a large response.
Revenues Operation Manager in London employer: Borough of Lewisham
The Borough of Lewisham is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the children they serve. With excellent training opportunities and a strong emphasis on collaboration, staff are empowered to grow professionally while making a meaningful impact in the community. Working in Lewisham not only provides a chance to contribute to service development but also fosters a sense of belonging through various supportive networks.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Operation Manager in London
✨Dive into Local Government Events
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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We think you need these skills to ace Revenues Operation Manager in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Borough of Lewisham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Borough of Lewisham
✨Get to Know Public Sector Values
Before your interview with Borough of Lewisham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Borough of Lewisham.
