At a Glance
- Tasks: Engage with residents, manage communication, and support housing projects in Lewisham.
- Company: Lewisham Council, a champion for diverse communities and a Borough of Sanctuary.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Other info: Hybrid working model with opportunities for training and career growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in social housing and excellent communication skills required.
The predicted salary is between 40404 - 41637 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Do you have experience working in a resident facing role within social housing, housing services or a comparable public-sector environment? Do you have the ability to communicate clearly and sensitively with residents, including explaining works and processes in accessible language? Do you have experience of acting as a key point of contact for residents during on-site works, managing communication, access, and expectations? Do you have experience of logging, tracking, and helping resolve resident issues or complaints in collaboration with contractors or project teams?
To provide proactive, inclusive, and high-quality resident liaison and communication support across Lewisham’s housing investment and retrofit programmes. The role is central to enabling the effective delivery of capital investment and retrofit projects by supporting access, communication, and issue resolution at estate and household level. Working closely with contractors, surveyors, energy advisors, community partners, and Council officers, the Resident Liaison Officer will help coordinate resident engagement activities, manage day to day communication, and support positive resident experiences throughout the lifecycle of works.
What’s in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for:
- Strong experience in a resident-facing role within social housing, capital works, or a similar public-sector environment.
- Excellent communication skills, with the ability to explain technical works clearly and sensitively to diverse residents.
- Proven ability to build trust, manage expectations, and act as a key point of contact throughout the lifecycle of works.
- Experience supporting resident engagement activities and resolving issues or complaints in a timely, customer-focused manner.
- Ability to work collaboratively with contractors, surveyors, and internal teams to support delivery in occupied homes.
- Commitment to equality, inclusion, and supporting vulnerable residents, alongside accurate record-keeping and reporting.
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Some weekend and evening working may be required for this role. The job is subject to a basic DBS check.
The recruitment process is anonymous and we don’t accept CVs. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Sean.Haslam@lewisham.gov.uk.
Salary £40,404 - £41,637 per annum (SO1). N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.
The Council reserves the right to close adverts early if there is a large response.
Resident Engagement Officer in London employer: Borough of Lewisham
Lewisham Council is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture that prioritises the well-being of its employees and the communities they serve. With generous holiday allowances, flexible working arrangements, and a commitment to professional development, staff are empowered to grow while making a meaningful impact in one of the UK's most culturally diverse boroughs. The supportive environment, coupled with a strong focus on equality and inclusion, makes Lewisham Council a rewarding place to work for those passionate about community engagement and social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Borough of Lewisham, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Borough of Lewisham and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Resident Engagement Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Borough of Lewisham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Borough of Lewisham
✨Get to Know Public Sector Values
Before your interview with Borough of Lewisham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Borough of Lewisham.
