At a Glance
- Tasks: Manage repair requests and ensure high-quality service for residents.
- Company: Lewisham Council, a diverse and community-focused organisation.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Other info: Hybrid working model with excellent training and career growth opportunities.
- Why this job: Make a real difference in the lives of residents while developing your skills.
- Qualifications: Strong communication, organisation, and customer service skills required.
The predicted salary is between 34863 - 41637 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Are you passionate about delivering excellent customer service and supporting tenants across Lewisham’s housing stock? We’re looking for a Repairs Officer with strong communication, organisation and repairs coordination skills. You’ll help manage repair requests, liaise with residents and contractors, and ensure works are completed to a high standard. Join us and make a real difference in a fast-paced, customer-focused housing service.
What’s the role?
- You will manage and coordinate repair requests from residents, ensuring issues are progressed quickly and effectively.
- You will liaise with tenants, contractors and internal teams to arrange appointments, monitor works and resolve queries.
- You will maintain accurate records, update systems and support the delivery of a high-quality repairs service.
- You will help ensure homes are safe, well maintained and that residents receive a professional, customer-focused service.
What’s in it for you?
- Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
- You’ll be organised, accurate and confident managing repairs from start to finish, have strong communication skills and a customer-focused approach.
- You’ll be able to work well with residents, contractors and internal teams and keep clear records, follow processes and manage competing priorities.
- You’ll be proactive in resolving issues and ensuring works are completed properly.
- Most importantly, you’ll care about delivering a safe, reliable service for residents.
Location
The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
- GCSEs (or equivalent) including English and Maths.
- A relevant qualification in housing, repairs, building maintenance, construction, customer service or business administration is desirable.
- A willingness to undertake further training and development relevant to the role is essential.
The recruitment process is anonymous and we don’t accept CVs. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
Repairs Officer in London employer: Borough of Lewisham
The Borough of Lewisham is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the children they serve. With excellent training opportunities and a strong emphasis on collaboration, staff are empowered to grow professionally while making a meaningful impact in the community. Working in Lewisham not only provides a chance to contribute to service development but also fosters a sense of belonging through various supportive networks.
