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- Tasks: Lead a dynamic repairs team to ensure high-quality service for residents.
- Company: Join Lewisham Council, a champion of community and diversity.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Other info: Hybrid working model with excellent training and career growth opportunities.
- Why this job: Make a real difference in the lives of residents while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership required.
The predicted salary is between 63816 - 66084 ÂŁ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
At the heart of Lewisham’s housing service, this role puts you in charge of a high‑impact repairs operation—leading teams, driving improvement, and delivering the frontline service that keeps thousands of residents safe, warm and proud of their homes.
The Repairs Operations Manager will lead Lewisham’s Direct Labour Organisation to deliver a high‑quality, customer‑focused responsive repairs service, setting clear professional standards and expectations across all frontline activity. This role is pivotal in ensuring residents experience a reliable, respectful and efficient service every time they interact with the repairs team, from first contact through to completion of works.
What’s in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
We are looking for a visible, customer‑focused leader who sets and upholds clear professional standards across a Direct Labour Organisation. You will lead by example, promoting respectful behaviour in residents’ homes, taking ownership of service quality, and holding teams to account for workmanship, conduct and safety. You will be hands‑on and operationally grounded, calm under pressure, and confident in managing performance while supporting teams to improve. A strong commitment to customer service, accountability and pride in the service will be essential, alongside the ability to build trust, motivate frontline staff and drive continuous improvement in resident experience.
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions:
- Working toward relevant CIH level 4 or above
- IOSH, SMSTS or NEBOSH
- Weekend working is required for this job
- The job is subject to an enhanced DBS check
The recruitment process is anonymous and we don’t accept CVs. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
Diversity: Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs.
Repair Operations Manager in London employer: Borough of Lewisham
Contact Detail:
Borough of Lewisham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Operations Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lewisham Council and its values. Understanding their commitment to community and customer service will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your leadership stories! As a Repair Operations Manager, you'll need to demonstrate your ability to lead teams and drive improvements. Think of specific examples from your past experiences where you've successfully managed a team or improved a service, and be ready to share them during your interview.
✨Tip Number 3
Showcase your customer service skills! This role is all about providing a high-quality, customer-focused service. Be prepared to discuss how you've handled challenging situations with customers in the past and how you ensured their needs were met.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves, and you can easily follow up if needed. Plus, it shows you're proactive!
We think you need these skills to ace Repair Operations Manager in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. We want to see how your experience aligns with what they're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your Supporting Statement: This is your chance to shine! Make sure your supporting statement directly addresses each of the person specification criteria. We want to see how you meet their expectations, so be specific and give examples from your past experiences.
Be Clear and Concise: Keep it straightforward! Use clear language and avoid jargon. We want your application to be easy to read and understand, so stick to the point and make every word count.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the resources you need to help you along the way.
How to prepare for a job interview at Borough of Lewisham
✨Know Your Stuff
Make sure you understand the role of a Repairs Operations Manager inside out. Familiarise yourself with Lewisham’s housing service, its values, and how it impacts the community. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving improvements. Think about times when you’ve motivated staff or improved service quality. Be ready to discuss how you uphold professional standards and ensure accountability within your team.
✨Emphasise Customer Focus
Since this role is all about delivering a high-quality, customer-focused service, be prepared to talk about your commitment to customer service. Share specific instances where you’ve gone above and beyond for residents or clients, and how you handle feedback and complaints.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This shows your enthusiasm and helps you gauge if the role is right for you. You might ask about the challenges the repairs team currently faces or how success is measured in this position.