At a Glance
- Tasks: Lead digital product development to enhance housing and community services for residents.
- Company: Lewisham Council, a diverse and inclusive employer committed to community support.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Other info: Hybrid working model with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in product management and a passion for improving community services.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Are you an experienced Product Manager who can turn complex service needs into effective digital solutions? Do you have experience managing technology products, defining product roadmaps and delivering continuous improvement? Can you use data, user insight and stakeholder engagement to shape priorities and drive change? Are you passionate about improving services that support some of our most vulnerable residents? If so, we'd love to hear from you.
This advert is for 2 positions:
- Product Manager – Housing Need & Refugee Services and Housing Communities: As Product Manager for Housing Needs, Refugee Services and Housing Communities, you will lead a portfolio of products that support the delivery of critical housing and community services. You will work closely with service teams, suppliers and stakeholders to develop product strategies, prioritise investment and ensure technology enables better outcomes for residents, staff and partners. You will be responsible for managing the improvement of the Resident Portal and modules within the council's Housing Management System.
- Product Manager – Customer Services and Register Office: As Product Manager for Customer Services and the Register Office, you will lead the development and improvement of products that support residents during some of life's most important moments. Working closely with service teams, delivery partners and technical specialists, you will shape product roadmaps and ensure services are accessible, efficient and centred around customer needs. You will be responsible for the service's customised Power Apps for these services and the linked technologies that rely on these such as the Virtual Contact Centre.
What's in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension Scheme
- Flexible working and family-friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
We're looking for someone who combines strategic thinking with a strong focus on delivery and customer outcomes. You'll be confident managing competing priorities, influencing stakeholders and working with suppliers and multidisciplinary teams. You'll use evidence, insight and user feedback to drive continual improvement and will be motivated by the opportunity to improve services that help residents access housing support, settle into communities and thrive in Lewisham.
The job is primarily based in Laurence House, 1 Catford Road, London, SE6 4RU but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Diversity: Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
Digital Product Manager in London employer: Borough of Lewisham
The Borough of Lewisham is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the children they serve. With excellent training opportunities and a strong emphasis on collaboration, staff are empowered to grow professionally while making a meaningful impact in the community. Working in Lewisham not only provides a chance to contribute to service development but also fosters a sense of belonging through various supportive networks.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Borough of Lewisham!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Borough of Lewisham would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Borough of Lewisham through your school's career services!
We think you need these skills to ace Digital Product Manager in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Digital Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Digital Product Manager position at Borough of Lewisham. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Borough of Lewisham
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
