At a Glance
- Tasks: Lead continuous improvement and training to enhance service delivery for our vibrant community.
- Company: Lewisham Council, a champion for refugees and diverse communities.
- Benefits: Generous holiday, pension scheme, flexible working, and staff discounts.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference in residents' lives through impactful improvements and training.
- Qualifications: Experience in technology, system development, and effective training delivery.
The predicted salary is between 55353 - 57495 € per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
This role leads on continuous improvement, training and the development of systems, using data, insight and innovation to strengthen performance and deliver better outcomes for residents across the repairs service.
What’s the role?
This role leads the continuous improvement agenda across the repairs service, taking ownership of training, processes and system development to drive better performance and outcomes. You will ensure the workforce is equipped with the right skills, tools and guidance to deliver a consistent, high-quality service. Working across teams and with contractors, you will identify opportunities to improve how the service operates, streamline processes and enhance systems to support more efficient and effective delivery. A key part of the role is using performance data and customer insight to shape improvement activity, ensuring that learning is embedded and translated into practical change. You will champion a culture of development and accountability, where teams are supported to improve and innovate. Above all, you will keep the customer at the heart of change—ensuring that every improvement, training programme and system enhancement leads to a better experience for residents.
What’s in it for you?
- Excellent training and development opportunities
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
We’re looking for a driven and forward-thinking professional with strong experience in technology, system development and service improvement within a repairs or operational environment. You will be confident developing lean, efficient processes that improve performance and deliver better value for the organisation and residents. An experienced trainer, you will be able to design and deliver effective learning across a multi-disciplinary workforce, building capability at all levels. You will work collaboratively with service leaders to embed continuous improvement, using data, insight and innovation to drive change. Strong attention to detail is essential, ensuring quality assurance processes and checks are robust, consistent and deliver high standards. Above all, you will bring a strong customer and business focus, ensuring improvements are meaningful, measurable and centred on better outcomes.
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
Continuous Improvement and Training Manager in London employer: Borough of Lewisham
Lewisham Council is an exceptional employer, dedicated to fostering a vibrant and inclusive work culture that prioritises employee development and community impact. With generous benefits such as flexible working arrangements, a Local Government Pension scheme, and extensive training opportunities, employees are empowered to drive meaningful change within the culturally diverse communities of Lewisham. The supportive environment encourages innovation and collaboration, ensuring that every team member plays a vital role in enhancing service delivery for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement and Training Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lewisham Council and its values. Understanding their commitment to community and continuous improvement will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Prepare some solid examples! Think about your past experiences where you've driven improvement or led training initiatives. Be ready to share specific stories that highlight your skills in system development and performance enhancement—this will really make you stand out!
✨Tip Number 3
Practice makes perfect! Grab a friend or family member and do a mock interview. This will help you get comfortable with articulating your thoughts and ensure you can communicate your ideas clearly, especially around data-driven decision-making and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s super important to follow the application process as outlined. Make sure your supporting statement is spot on and addresses all the criteria—they want to see how you meet their needs directly!
We think you need these skills to ace Continuous Improvement and Training Manager in London
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, take a good look at the job description. We want to see how your skills and experiences align with what they're looking for, so make sure you highlight those in your application!
Tailor Your Supporting Statement:This is your chance to shine! Make sure your supporting statement directly addresses each of the person specification criteria. We’re all about continuous improvement, so show us how you can contribute to that!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Borough of Lewisham
✨Know Your Stuff
Before the interview, dive deep into the role of Continuous Improvement and Training Manager. Familiarise yourself with the key responsibilities, especially around data-driven decision-making and system development. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training programmes. Think of specific examples where you've successfully built capability within a team. Highlight how these initiatives led to measurable improvements in performance or service delivery.
✨Emphasise Customer Focus
Since the role centres on enhancing resident experiences, be ready to share examples of how you've put customers at the heart of your improvement strategies. Discuss any feedback mechanisms you've implemented and how you've used insights to drive meaningful change.
✨Collaborative Mindset
This position requires working across teams and with contractors, so be prepared to talk about your collaborative approach. Share instances where you've worked with diverse groups to achieve common goals, and how you fostered a culture of accountability and innovation.
