At a Glance
- Tasks: Manage complex ASB cases and work with local communities to ensure safety.
- Company: Lewisham Council, a proud Borough of Sanctuary championing diversity.
- Benefits: Generous holiday, flexible working, pension scheme, and staff discounts.
- Other info: Hybrid working model with excellent training and career growth opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in ASB case management and strong communication skills required.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Do you have a desire to ensure that local residents feel safe in their homes? Do you have experience of using relevant housing and anti-social behaviour (ASB) legislation and good practice to address ASB and reduce the harm that it causes? Are you able to work effectively as part of a team and build relationships with key stakeholders, and use partnership working to deliver positive outcomes for our tenants and local communities? Are you a problem solver who is able to assess risk and offer practical solutions to complex situations?
As an ASB Officer reporting to the ASB Manager, you will be part of a team managing high risk and complex ASB and hate incident cases involving council tenants and impacting our local communities. You will manage your own caseload from referral through to successful resolution, and provide advice and guidance to colleagues in the Housing Directorate as well as local residents and partner agencies. You will take a victim led approach and work in partnership with other agencies using the full range of tools and powers available to us to address ASB and reduce the harm that it causes to Lewisham residents.
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
You will have experience of working in partnership to address ASB, managing cases from initial reports through to successful case resolution, including making applications to court. You will be flexible and innovative and able to offer and embrace new approaches to problem solving. You will have a good understanding of the issues and challenges facing a social housing provider regarding ASB, be resilient under pressure and able to respond effectively when faced with conflicting demands. You will have excellent communication skills and a desire to keep our diverse communities safe from harm.
The job is primarily based in Laurence House, Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
The postholder may be required to attend meetings outside of normal working hours. The job is subject to a basic DBS check. The recruitment process is anonymous and we don’t accept CVs. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
ASB Officer in London employer: Borough of Lewisham
The Borough of Lewisham is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the children they serve. With excellent training opportunities and a strong emphasis on collaboration, staff are empowered to grow professionally while making a meaningful impact in the community. Working in Lewisham not only provides a chance to contribute to service development but also fosters a sense of belonging through various supportive networks.
StudySmarter Expert Advice🤫
We think this is how you could land ASB Officer in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Borough of Lewisham, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Borough of Lewisham and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace ASB Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Borough of Lewisham and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Borough of Lewisham
✨Get to Know Public Sector Values
Before your interview with Borough of Lewisham, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Borough of Lewisham.
