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- Tasks: Lead a team to manage housing reviews and support vulnerable residents.
- Company: Lewisham Council, committed to diversity and community support.
- Benefits: Flexible working, local government pension, staff discounts, and training opportunities.
- Why this job: Make a real difference in the lives of residents while developing your leadership skills.
- Qualifications: Expertise in housing law and strong leadership experience required.
- Other info: Hybrid working model with supportive staff networks.
The predicted salary is between 36000 - 60000 £ per year.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
- Deep expertise in homelessness and housing legislation, including the Homelessness Reduction Act 2017.
- Strong leadership experience managing teams, driving performance, and improving services.
- Excellent analytical, decision‑making and communication skills for complex casework and stakeholder engagement.
- Commitment to equality, high‑quality customer service, and supporting vulnerable residents effectively.
What’s the role?
The role leads the Housing Reviews and Casework Team, ensuring all homelessness decisions, reviews and appeals are legally robust, timely and high‑quality. It involves managing staff, overseeing complex casework, responding to complaints and legal challenges, and working closely with legal services, councillors and partner agencies. The postholder drives service improvement, protects the Council’s position, and supports vulnerable residents through fair, lawful decision‑making.
What’s in it for you?
- Excellent training and development opportunities, plus a range of benefits including:
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
We are looking for someone with strong expertise in homelessness and housing law, who can confidently lead a team and make complex statutory decisions. The ideal candidate will bring proven experience improving services, managing staff, and handling high‑pressure casework. They should be an excellent communicator, analytical, calm under pressure, and committed to equality, customer care, and supporting vulnerable residents.
Location
The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
- Excellent knowledge and detailed understanding of Homelessness Reduction Act 2017 and other relevant housing and homelessness legislation, case law and guidance.
- Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and Protection from Eviction Act 1977.
- The job is subject to a Basic DBS check.
- The recruitment process is anonymous and we don’t accept CVs.
For an informal discussion about this job, please contact Operations Manager, Yemi Coker on 07702 601286.
Diversity: Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
The Council reserves the right to close adverts early if there is a large response.
Housing Reviews and Complaints Team Leader employer: Borough of Lewisham
Contact Detail:
Borough of Lewisham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Reviews and Complaints Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lewisham Council and their values. This will help you tailor your responses and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing legislation and team leadership. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your experience! Be ready to discuss specific examples from your past roles where you've successfully managed teams or improved services. This will demonstrate your capability to handle the responsibilities of the Housing Reviews and Complaints Team Leader.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Housing Reviews and Complaints Team Leader
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your experience aligns with what we're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your Supporting Statement: Your supporting statement is your chance to shine! Make sure it directly addresses each of the person specification criteria. We love seeing how your skills and experiences match up with what we need, so don’t hold back!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff – we want to know what makes you the best fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it helps us keep everything organised!
How to prepare for a job interview at Borough of Lewisham
✨Know Your Legislation
Make sure you brush up on the Homelessness Reduction Act 2017 and other relevant housing laws. Being able to discuss these confidently will show that you have the expertise needed for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight specific situations where you drove performance or improved services, as this is crucial for the Housing Reviews and Complaints Team Leader position.
✨Demonstrate Analytical Thinking
Be ready to tackle complex casework scenarios during the interview. Practice articulating your thought process and decision-making skills, as this will be key in showcasing your ability to handle high-pressure situations.
✨Emphasise Customer Care Commitment
Discuss your dedication to providing high-quality customer service and supporting vulnerable residents. Share any relevant experiences that illustrate your commitment to equality and effective communication with diverse communities.
