At a Glance
- Tasks: Manage community lettings, ensuring a safe and welcoming environment for all users.
- Company: Forest Hill School, a vibrant community-focused school in south-east London.
- Benefits: Competitive pay, flexible hours, and the chance to engage with the local community.
- Other info: Great opportunity for personal growth and to contribute to a thriving community.
- Why this job: Be part of a school that values community and provides a positive impact.
- Qualifications: Experience in customer service and a proactive approach to problem-solving.
The predicted salary is between 34863 - 35892 £ per year.
Forest Hill School is a thriving and aspirational comprehensive school in south-east London providing high-quality education to boys aged 11-18. We are a community which is wholly reflective of this district of London, teaching pupils from all backgrounds and of all abilities. We also have a highly successful joint Sixth Form provision with Sydenham School for male and female students. Our aim is to keep the school at the heart of our community, and we do this by hiring our Sports Center facilities outside school hours. We have a regular group of wonderful community groups and we would like to expand our services where we can.
Key responsibilities of the role include:
- Locking and unlocking the Sports Center, and being a key holder for the school.
- Securing the premises at the end of the letting’s session, and maintaining a highly visible cheerful presence throughout the lettings.
- Carrying out security checks as necessary and ensure that there is no unauthorised access during the sessions.
- Setting up, and clearing away of tables and chairs and equipment as required by the hirers.
- Providing great customer service and communicating what’s happening during lettings to the School.
This role will suit you if you have experience of:
- Providing exceptional customer service and be comfortable resolving customer complaints.
- Being flexible, organised, and have a timely approach to all your work – this will ensure that our bookings run like clockwork.
- Have awareness of Health and Safety procedures.
- Providing feedback on what's working and what's not, this will help us to continually improve our services.
Please note - we do not accept CVs, (no agencies) and applications must be submitted on the Lewisham Support Staff Application Form, available from our School Website. Informal visits are welcome and should be arranged with the Director of Strategy and Resources, Miguel Diaz – please contact the school on 020 8699 9343.
Closing date for applications is 12 noon Wednesday 17th June 2026 with interviews scheduled for the following week. Please note that only shortlisted candidates will be notified.
Safeguarding Statement
Forest Hill School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act (1974) and is subject to an Enhanced DBS Disclosure.
Equal Opportunities Statement
Forest Hill School is an equal opportunities employer. We welcome applications from all members of the community, regardless of gender, age, marital status, disability, ethnicity, religion, belief or sexual orientation.
Forest Hill School - Community Lettings Officer employer: Borough of Lewisham
Forest Hill School is an excellent employer that prioritises community engagement and employee satisfaction. With a commitment to providing high-quality education and a welcoming environment, staff can expect a supportive work culture, opportunities for personal growth, and the chance to make a meaningful impact in the local community. The flexible part-time hours allow for a great work-life balance, making it an ideal workplace for those looking to contribute positively while enjoying a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Forest Hill School - Community Lettings Officer
✨Tip Number 1
Get to know the school and its community! Visit Forest Hill School's website and check out their values and activities. This will help you tailor your approach and show that you're genuinely interested in being part of their community.
✨Tip Number 2
When you apply, make sure to highlight your customer service skills. Think about specific examples where you've gone above and beyond for customers. This role is all about creating a positive experience, so let them know you can do just that!
✨Tip Number 3
Be prepared for the interview by thinking about how you would handle various scenarios, like dealing with complaints or ensuring safety during events. Practising these responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply directly through the school's website! It shows you're serious about the position and makes it easier for them to find your application. Plus, you'll be following their preferred process, which is always a good move.
We think you need these skills to ace Forest Hill School - Community Lettings Officer
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what Forest Hill School is looking for in a Community Lettings Officer and help you tailor your application accordingly.
Use the Right Application Form:Remember, we only accept applications via the Lewisham Support Staff Application Form. So, don’t forget to grab that from our website and fill it out completely. This is your chance to shine, so make sure you follow the instructions!
Show Off Your Customer Service Skills:Since this role involves providing exceptional customer service, highlight any relevant experience you have in this area. Share specific examples of how you've resolved complaints or ensured a positive experience for customers in the past.
Be Yourself!:Let your personality shine through in your application. We’re looking for someone who can maintain a cheerful presence during lettings, so don’t be afraid to show us your friendly side. And remember, apply directly through our website for the best chance!
How to prepare for a job interview at Borough of Lewisham
✨Know the School and Community
Before your interview, take some time to research Forest Hill School and its community. Understand their values, mission, and the role they play in the local area. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in providing exceptional customer service. Think of specific examples where you resolved complaints or went above and beyond for a customer, as this will demonstrate your suitability for the position.
✨Highlight Your Organisational Skills
The job requires flexibility and organisation, so come ready to share how you manage your time and tasks effectively. You might want to mention any tools or methods you use to keep things running smoothly, especially in a busy environment like a school sports centre.
✨Understand Health and Safety Procedures
Familiarise yourself with basic health and safety protocols relevant to the role. Be ready to discuss how you would ensure the safety of the premises during lettings and what steps you would take to handle any potential issues. This shows that you take the responsibility seriously.
