At a Glance
- Tasks: Lead continuous improvement and training to enhance service performance and outcomes.
- Company: Lewisham Council, committed to innovation and community impact.
- Benefits: Flexible working, local government pension, staff discounts, and excellent training opportunities.
- Other info: Hybrid working model with a supportive and inclusive environment.
- Why this job: Make a real difference in residents' lives through impactful training and system improvements.
- Qualifications: Experience in technology, system development, and effective training delivery.
The predicted salary is between 40000 - 50000 £ per year.
Drive improvement where it matters most. This role leads on continuous improvement, training and the development of systems, using data, insight and innovation to strengthen performance and deliver better outcomes for residents across the repairs service.
This role leads the continuous improvement agenda across the repairs service, taking ownership of training, processes and system development to drive better performance and outcomes. You will ensure the workforce is equipped with the right skills, tools and guidance to deliver a consistent, high-quality service. Working across teams and with contractors, you will identify opportunities to improve how the service operates, streamline processes and enhance systems to support more efficient and effective delivery.
A key part of the role is using performance data and customer insight to shape improvement activity, ensuring that learning is embedded and translated into practical change. You will champion a culture of development and accountability, where teams are supported to improve and innovate. Above all, you will keep the customer at the heart of change—ensuring that every improvement, training programme and system enhancement leads to a better experience for residents.
What’s in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Local government pension scheme
- Flexible working and family-friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
We’re looking for a driven and forward-thinking professional with strong experience in technology, system development and service improvement within a repairs or operational environment. You will be confident developing lean, efficient processes that improve performance and deliver better value for the organisation and residents. An experienced trainer, you will be able to design and deliver effective learning across a multi-disciplinary workforce, building capability at all levels.
You will work collaboratively with service leaders to embed continuous improvement, using data, insight and innovation to drive change. Strong attention to detail is essential, ensuring quality assurance processes and checks are robust, consistent and deliver high standards. Above all, you will bring a strong customer and business focus, ensuring improvements are meaningful, measurable and centred on better outcomes.
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.
Continuous Improvement & Training Lead - Hybrid employer: Borough of Lewisham
Lewisham Council is an exceptional employer that prioritises employee development and well-being, offering excellent training opportunities and a supportive work culture. With a hybrid working model based in London, employees benefit from flexible working arrangements, a local government pension scheme, and various staff discounts, all while contributing to meaningful improvements in the community. The council champions a culture of innovation and accountability, ensuring that every team member plays a vital role in enhancing service delivery for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement & Training Lead - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your skills align with their mission, especially around continuous improvement and customer focus.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in training and system development clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Continuous Improvement & Training Lead - Hybrid
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in continuous improvement and training. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven improvements or developed training programmes in the past. We love seeing measurable outcomes that demonstrate your impact!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by using bullet points and clear headings. This helps us quickly see how your skills align with the role.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This ensures it gets to the right people and shows you're serious about joining our team!
How to prepare for a job interview at Borough of Lewisham
✨Know Your Stuff
Make sure you understand the continuous improvement and training aspects of the role. Brush up on relevant methodologies like Lean or Six Sigma, and be ready to discuss how you've applied these in past roles. This shows you're not just familiar with the concepts but can also implement them effectively.
✨Data is Your Best Friend
Since this role involves using performance data and customer insight, come prepared with examples of how you've used data to drive improvements in previous positions. Be specific about the metrics you tracked and the outcomes achieved—this will demonstrate your analytical skills and results-driven mindset.
✨Showcase Your Training Skills
As an experienced trainer, think of a few key training programmes you've designed or delivered. Be ready to explain your approach, how you tailored content for different audiences, and the impact it had on performance. This will highlight your ability to build capability across a multi-disciplinary workforce.
✨Customer-Centric Mindset
Remember, the customer should always be at the heart of your improvements. Prepare to discuss how you've ensured that changes lead to better experiences for residents or clients. This could involve sharing feedback mechanisms you've implemented or how you've engaged with customers to understand their needs.
