At a Glance
- Tasks: Lead continuous improvement and training to enhance service performance and outcomes.
- Company: Join Lewisham Council, a supportive and inclusive employer.
- Benefits: Enjoy flexible working, local government pension, and staff discounts.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real difference in residents' lives through impactful improvements.
- Qualifications: Experience in technology, system development, and effective training required.
The predicted salary is between 40000 - 50000 £ per year.
Drive improvement where it matters most. This role leads on continuous improvement, training and the development of systems, using data, insight and innovation to strengthen performance and deliver better outcomes for residents across the repairs service.
This role leads the continuous improvement agenda across the repairs service, taking ownership of training, processes and system development to drive better performance and outcomes. You will ensure the workforce is equipped with the right skills, tools and guidance to deliver a consistent, high-quality service. Working across teams and with contractors, you will identify opportunities to improve how the service operates, streamline processes and enhance systems to support more efficient and effective delivery.
A key part of the role is using performance data and customer insight to shape improvement activity, ensuring that learning is embedded and translated into practical change. You will champion a culture of development and accountability, where teams are supported to improve and innovate. Above all, you will keep the customer at the heart of change—ensuring that every improvement, training programme and system enhancement leads to a better experience for residents.
What’s in it for you? Excellent training and development opportunities, plus a range of benefits including:
- Local government pension scheme
- Flexible working and family-friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
We’re looking for a driven and forward-thinking professional with strong experience in technology, system development and service improvement within a repairs or operational environment. You will be confident developing lean, efficient processes that improve performance and deliver better value for the organisation and residents. An experienced trainer, you will be able to design and deliver effective learning across a multi-disciplinary workforce, building capability at all levels.
You will work collaboratively with service leaders to embed continuous improvement, using data, insight and innovation to drive change. Strong attention to detail is essential, ensuring quality assurance processes and checks are robust, consistent and deliver high standards. Above all, you will bring a strong customer and business focus, ensuring improvements are meaningful, measurable and centred on better outcomes.
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply.
Continuous Improvement and Training Manager employer: Borough of Lewisham
Lewisham Council is an exceptional employer that prioritises employee development and well-being, offering excellent training opportunities and a supportive work culture. With a commitment to continuous improvement and innovation, employees are empowered to drive meaningful change while enjoying flexible working arrangements and a range of benefits, including a local government pension scheme and staff discounts. Located in the vibrant community of London, this role not only focuses on enhancing service delivery but also ensures that every team member contributes to a better experience for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement and Training Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show them that you’re not just another candidate; you’re genuinely interested in making a difference in their team and improving their services.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to be comfortable talking about your experiences and how they relate to continuous improvement and training.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to get noticed by the hiring team!
We think you need these skills to ace Continuous Improvement and Training Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in continuous improvement and training. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven improvements or developed training programmes in previous roles. We love seeing measurable outcomes!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see your qualifications and fit for the role without wading through unnecessary fluff.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This helps us keep track of all applications and ensures you’re considered for the role!
How to prepare for a job interview at Borough of Lewisham
✨Know Your Continuous Improvement Strategies
Familiarise yourself with various continuous improvement methodologies like Lean and Six Sigma. Be ready to discuss how you've applied these in past roles, especially in a repairs or operational environment.
✨Showcase Your Training Experience
Prepare examples of training programmes you've designed and delivered. Highlight how these initiatives improved team performance and customer satisfaction, as this role heavily focuses on building capability across a multi-disciplinary workforce.
✨Data-Driven Decision Making
Brush up on how to use performance data and customer insights to drive improvements. Be prepared to share specific instances where data influenced your decisions and led to measurable outcomes.
✨Emphasise Collaboration Skills
This role requires working closely with service leaders and contractors. Think of examples that demonstrate your ability to collaborate effectively, championing a culture of development and accountability while keeping the customer at the heart of change.
