Systems & Process Specialist (Digital Projects)

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

About the Role: Are you someone who enjoys making things work better - whether that’s a process, a report, or a new digital idea? We’re looking for a Systems and Processes Specialist (Digital Projects) to help us improve how our Building Control service works through creative thinking, collaboration and smart use of data and technology. You’ll play a key part in our digital transformation journey - helping teams test new approaches, streamline systems, and develop ideas into practical improvements.

What you’ll be doing:

• Supporting and co-ordinating digital innovation projects - researching new tools and helping colleagues test and shape ideas.
• Mapping and reviewing current processes, working with teams to identify practical improvements and design better ways of working.
• Thinking about management reports and dashboards that help track service performance, budgets and trends.
• Collaborating with colleagues across different services to understand needs, share insights, and promote good practice.
• Helping colleagues develop our Alpha project creating clear guides and templates where needed.
• At PO4 level, leading the Alpha digital systems change project, facilitating workshops and supporting the Head of Service on the innovative systems transformation programme.

About you: You’ll bring curiosity, empathy, and a collaborative mindset. You don’t need to be a technical specialist — we’re looking for someone who’s comfortable analysing data, exploring new ideas, and working with others to make things simpler and more effective. We’d love to hear from you if you can show:

• Experience improving or re-designing systems and processes in a workplace setting.
• Confidence using spreadsheets, data tools (e.g. Excel and PowerBI), or other digital platforms to support your work.
• Strong communication and teamwork skills, with the ability to explain complex ideas in a clear and practical way.
• A proactive, flexible approach: willing to explore, test and adapt.
• Willingness to travel and engage across the country with our partner Local Authorities (travel expenses provided).
• (At PO4 level) experience leading or contributing to change projects, ideally involving digital systems or service improvement.
• Knowledge of Building Control, Planning, or the wider Built Environment is an advantage but not essential — what matters most is your curiosity and commitment to making things work better.

In this role you will:

• Have the opportunity for flexible and hybrid working arrangements.
• Be offered an inclusive workplace where creativity and collaboration are valued.
• Be encouraged to try and fail!
• Gain opportunities to learn, grow, and contribute to meaningful transformation projects.
• Have the chance to improve services that directly benefit local communities.

How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application: We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines: Advert close date: 11:59pm on 25 January 2026. At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.