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For Companies At a Glance
- Tasks: Manage housing estates, engage with residents, and ensure excellent customer care.
- Company: Lambeth Housing Services, committed to quality and diversity.
- Benefits: Competitive salary, part-time hours, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and community engagement.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 44937 - 44937 £ per year.
Starting salary £44,937 per annum incl LW (pro rata £26,962). Job share part time position (21 hours per week) maternity cover.
About the Team
The team consists of a Neighbourhood Housing Manager, two Senior Neighbourhood Housing Officers, and eight Neighbourhood Housing Officers based in Brixton. The team is responsible for:
- Tenancy and Estate management
- Investigating nuisance and anti-social behaviour
- Resident engagement
- Delivering excellent customer care
- Estate management
- Liaison with ward councillors
- Engagement with Tenants & Residents Associations
- Leading monthly estate walkabouts
About the Role
Lambeth Housing Services is in need of a dynamic, ambitious Senior Neighbourhood Housing Officer to deliver high quality Housing Management. The role focuses on Estates and to support the Housing Officers. You will work closely with other teams to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service across a designated patch and ensure that Lambeth fulfils its legal and contractual obligations to tenants and leaseholders. You will use your knowledge and experience to engage with stakeholders, lead your team, provide data as and when required, deputise for the Neighbourhood Housing Manager, be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
Additional Requirements
Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS).
Contact Information
For an informal discussion about the role, please contact Dan Prentice at ataprentice@lambeth.gov.uk
Equal Opportunity Statement
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Senior Neighbourhood Housing Officer employer: Borough of Lambeth
Contact Detail:
Borough of Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Housing Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the team and their projects. Knowing what they do will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice common interview questions with a mate. This will help you feel more confident and articulate when discussing your experience in housing management and customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Senior Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and customer care. We want to see how your skills align with the role of Senior Neighbourhood Housing Officer, so don’t hold back!
Showcase Your Team Spirit: Since you'll be working closely with other teams, it’s important to demonstrate your ability to collaborate. Share examples of how you've successfully worked with others to achieve common goals in your application.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, mention any proactive measures you've taken in previous roles to improve tenant satisfaction or manage estates effectively. This will show us you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Borough of Lambeth
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, especially in relation to tenancy and estate management. Familiarise yourself with the legal obligations that Lambeth has towards tenants and leaseholders, as well as any recent changes in housing policies.
✨Show Your Engagement Skills
Since the role involves resident engagement and liaising with various stakeholders, prepare examples of how you've successfully engaged with residents or managed community issues in the past. Think about specific situations where you improved customer satisfaction or resolved conflicts.
✨Be Proactive and Visible
The job requires a proactive approach to managing estates. During the interview, highlight your experience in being a visible presence in communities. Discuss any initiatives you've led, like estate walkabouts, and how they contributed to community safety and satisfaction.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, challenges faced by the Neighbourhood Housing Officers, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.