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- Tasks: Support the day-to-day running of leisure facilities and ensure top-notch customer service.
- Company: Join Lambeth Council, a vibrant community-focused organisation in South London.
- Benefits: Competitive salary, career development, and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing valuable management skills.
- Qualifications: Experience in customer service and a passion for leisure activities.
- Other info: Dynamic work environment with opportunities for growth and learning.
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
Active Lambeth is the leisure service run by Lambeth Council and operates from 8 locations across the borough. There are four leisure centres with swimming pools, sports halls, an ice rink, outdoor sports facilities and standalone lifestyle and fitness centres, as well as Family Leisure Zones, Karaoke booths, Climbing Walls and treatment rooms. Active Lambeth offers a range of activities in its leisure centres and providing excellent customer service is integral to ensuring customers get the most out of the wide range of services on offer, ranging from booking a massage to enjoying karaoke or the multi-sport simulator.
The postholder will support the Leisure Centre Hub Manager in the day to day running of facilities, which will consist of at least one wet site (with pool) and at least one dry site. They will support delivery of the end-to-end customer experience, always ensuring first class service delivery. They will take part in workshops to inform strategic direction, then will implement the strategies to deliver to budget. They will develop their skills on the job of all aspects of the General Manager role.
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Operations Manager employer: Borough of Lambeth
Contact Detail:
Borough of Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Lambeth. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Lambeth's values and services. Show us that you understand the community and how your skills can enhance the customer experience at our leisure centres. Tailor your answers to reflect our mission!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in managing operations and delivering excellent service—this is key for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Lambeth team. Get your CV and supporting statement ready, and let’s make it happen!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the shortlisting criteria marked 'A'. Use specific examples to show us your experience and passion for customer service.
Keep It Professional but Personal: While we love professionalism, don’t be afraid to let your personality shine through. Show us who you are and why you’re excited about this opportunity at Lambeth. We’re all about community and connection!
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us without any hiccups. Plus, it’s super easy to navigate. We can’t wait to hear from you!
How to prepare for a job interview at Borough of Lambeth
✨Know the Community
Familiarise yourself with Lambeth and its diverse community. Understanding the local culture and demographics will help you connect with the interviewers and demonstrate your commitment to serving the residents effectively.
✨Showcase Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you delivered outstanding service. Be ready to discuss how you would enhance the customer experience at the leisure centres.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss how your skills align with the responsibilities of supporting the Leisure Centre Hub Manager. Highlight any relevant experience in managing facilities or teams.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewers about the role and the organisation. This shows your genuine interest and helps you assess if it's the right fit for you as well.
