At a Glance
- Tasks: Engage with residents, manage tenancies, and ensure safe, clean estates.
- Company: Join Lambeth Council and be part of a vibrant community in South London.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Exciting opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and a collaborative spirit are essential.
The predicted salary is between 42912 - 44235 € per year.
Starting salary SO2: £42,912 pa rising in annual increment to £44,235 per annum incl LW. Fixed Term Contract / Full Time.
About Us:
It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth. To deliver on these ambitions, we have embarked on our transformational One Lambeth Programme ensuring we are ‘connected by purpose,’ in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were developed for staff by staff; Equity, Ambition, Kindness, and Accountability.
About the Borough:
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
About the Team:
The team is based in the heart of Lambeth, and our aim is to provide excellent customer services to our residents and all key stakeholders. Supportive teamwork is the ethos of our team as well as supporting our vulnerable residents. Keeping our estates safe and clean is important, and we do this by working in collaboration with other teams and contractors. Continuous professional development is encouraged, and this is supported by Mentoring and Coaching opportunities.
About the Role:
This role is a generic role and requires onsite inspections, fire risk assessments and contract monitoring, face to face vulnerable surveys and dealing with hoarding cases. Responding to customer queries and dealing with complaints and members enquiries. Carry out tenancy management matters, tenancy audits, estate walkabouts, estate surgeries and attendance at evening tenant and resident meetings with stakeholders and any associated tasks that relate to your area of responsibility.
To be considered for interview, your supporting statement will clearly evidence:
- Contributing to the development of sustainable communities and delivering an integrated generic housing service to tenants and leasehold customers.
- Working closely with other teams and key stakeholders to achieve sustainable tenancies.
- Providing a proactive and customer focused housing management service across a designated area.
- Ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders and taking the appropriate action to ensure our estates are safe and well maintained, as well as making sure all remedial work and post inspections are carried out.
- Acting as a regular and visible presence on estates, and providing advice, information and reports on any housing management matter.
- Supporting the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.
The successful candidate must have:
- Good verbal and written communication skills, interpersonal skills.
- Be a collaborative worker and supportive team player.
- Good attention to detail, flexible and responsive.
For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:
Contact Information:
For an informal discussion about the role, please contact Sehaer Siddique at Ssidique@lambeth.gov.uk.
Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs.
You will be required to undertake a Cifas check. Further information about Cifas can be found here.
How to Apply:
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
Recruitment Timelines:
Advert close date: Thursday 11 June 2026.
Benefits:
Please click here to view: Lambeth Staff Benefits.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Neighbourhood Housing Officer in London employer: Borough of Lambeth
Lambeth Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises the well-being of its staff and the communities they serve. With a strong emphasis on professional development through mentoring and coaching, employees are encouraged to grow within their roles while contributing to the vibrant and diverse Lambeth Borough. The council's commitment to equity, ambition, kindness, and accountability ensures that every team member feels valued and empowered to make a meaningful impact in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Officer in London
✨Tip Number 1
Get to know the community! As a Neighbourhood Housing Officer, understanding the local vibe is key. Spend some time walking around the area, chatting with residents, and getting a feel for their needs and concerns.
✨Tip Number 2
Network like a pro! Connect with other professionals in housing and community services. Attend local events or join online forums. Building relationships can open doors and give you insights into the role.
✨Tip Number 3
Show your passion for community service! When you get the chance to chat with interviewers, share your experiences and how they align with Lambeth’s values of Equity, Ambition, Kindness, and Accountability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Lambeth team and contributing to our vibrant community.
We think you need these skills to ace Neighbourhood Housing Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Neighbourhood Housing Officer role. Highlight relevant experience and skills that align with the job description, especially around customer service and community engagement.
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Clearly demonstrate how you meet the criteria outlined in the person specification. Use specific examples to show your contributions to sustainable communities and housing management.
Be Clear and Concise:When writing your application, clarity is key. Avoid jargon and keep your language straightforward. This will help us understand your qualifications and experiences without any confusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application is received and considered. Plus, it helps us keep everything organised and efficient.
How to prepare for a job interview at Borough of Lambeth
✨Know Your Community
Familiarise yourself with Lambeth and its diverse communities. Understand the unique challenges and strengths of the area, as this will help you connect with residents during your interview. Show that you’re passionate about making a positive impact in the neighbourhood.
✨Emphasise Teamwork
Highlight your collaborative skills and experiences. The role requires working closely with various teams and stakeholders, so be ready to share examples of how you've successfully worked in a team environment to achieve common goals.
✨Demonstrate Customer Focus
Prepare to discuss how you’ve provided excellent customer service in previous roles. Be specific about how you’ve handled complaints or queries, especially from vulnerable residents, as this aligns with the council's commitment to support.
✨Showcase Your Communication Skills
Good verbal and written communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief summary of your experience that you can present confidently during the interview.
