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- Tasks: Ensure customer safety on the ice and provide excellent service.
- Company: Join Lambeth Council, a vibrant community-focused organisation.
- Benefits: Competitive salary, career growth, and a diverse work environment.
- Why this job: Be the first point of contact and make a difference in people's leisure experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Supportive workplace with opportunities for personal development.
The predicted salary is between 25800 - 26400 £ per year.
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.
Active Lambeth is the leisure service run by Lambeth Council and operates from 8 locations across the borough. There are four leisure centres with swimming pools, sports halls, an ice rink, outdoor sports facilities and standalone lifestyle and fitness centres, as well as Family Leisure Zones, Karaoke booths, Climbing Walls and treatment rooms. Active Lambeth offers a range of activities in its leisure centres and providing excellent customer service is integral to ensuring customers get the most out of the wide range of services on offer, ranging from booking a massage to enjoying karaoke or the multi-sport simulator.
The main purpose of an Ice Assistant is the safety of customers on and off the ice and it is their role to monitor the ice for any health and safety issues that may affect the operation of the ice or the safety of staff and customers. Ice attendants are the first point of contact for customers and will need strong communication and social skills. The post holder will provide a high level of customer service and take ownership for resolving all enquiries and complaints at the first point of contact as received from the general public.
To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
We actively support applications from Lambeth Care Leavers.
Ice Assistant in London employer: Borough of Lambeth
Contact Detail:
Borough of Lambeth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ice Assistant in London
✨Tip Number 1
Get to know the company! Research Lambeth Council and Active Lambeth to understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your communication skills! As an Ice Assistant, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries and complaints like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events related to leisure services. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure your CV and supporting statement highlight your customer service experience and any relevant skills that align with the role of Ice Assistant.
We think you need these skills to ace Ice Assistant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ice Assistant role. Highlight any relevant experience you have in customer service or safety monitoring, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to clearly demonstrate how you meet the shortlisting criteria. Be specific about your experiences and how they relate to the responsibilities of the Ice Assistant position.
Keep It Professional but Friendly: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid slang. Show us your personality, but also your commitment to providing excellent customer service!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep track of all applications efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Borough of Lambeth
✨Know Your Ice Safety
Make sure you brush up on health and safety protocols related to ice rinks. Being able to discuss specific safety measures and how you would handle potential hazards will show that you're serious about customer safety.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved complaints or helped customers feel welcome, as this role is all about making sure everyone has a great time.
✨Communicate Clearly
Since strong communication skills are key for this position, practice explaining things clearly and concisely. You might even want to role-play common scenarios you could face on the job, like helping someone who’s unsure about ice skating.
✨Research Active Lambeth
Familiarise yourself with the services offered by Active Lambeth. Knowing about their leisure centres and activities will help you demonstrate your enthusiasm for the role and how you can contribute to the community.
