At a Glance
- Tasks: Lead transformative housing projects that make a real difference in residents' lives.
- Company: Join Lambeth, a vibrant borough committed to impactful community services.
- Benefits: Competitive salary, career growth, and the chance to shape housing services.
- Other info: Work in a dynamic environment with opportunities for collaboration and innovation.
- Why this job: Be part of a bold initiative to improve housing for diverse communities.
- Qualifications: Experience in service improvement and strong analytical skills required.
The predicted salary is between 64938 - 64938 £ per year.
Agency workers - Please click here to apply.
18-month Fixed Term Contract or Secondment Opportunity
Starting salary £61,687 pa rising in annual increment to £64,938 per annum incl LW
About us
At Lambeth, we are bold, ambitious and committed to creating a borough that our residents can be proud of. We serve some of London’s most diverse and vibrant communities, delivering services that have a direct impact on people’s lives. Lambeth Housing is undergoing one of the capital’s most significant housing transformation programmes, reshaping how services are designed, delivered and experienced by residents and colleagues. We are strengthening our operating model, improving performance and assurance, and building a more responsive, resident-focused housing service. Our vision is to create a housing service that people trust: one that is resident-led, digitally enabled, financially sustainable and focused on delivering safe homes, great services and better outcomes.
We are recruiting two motivated and collaborative Housing Change & Improvement Leads to lead delivery across Homelessness & Housing Needs, and Housing Management & Operations. This could involve working on housing pathways for vulnerable homeless applicants, strengthening homelessness prevention, how we meet new legislative requirements or deliver repairs and leaseholder services. This is an opportunity to join us at a defining moment and take a hands-on role in delivering meaningful, lasting change for residents and staff.
About the borough
Located in the heart of south London, Lambeth is home to more than 320,000 residents and some of the capital's most vibrant and diverse communities. From Streatham and Norwood in the south, through Brixton, to Waterloo and the Southbank in the north, Lambeth is a borough rich in culture, creativity and opportunity. More than 130 languages are spoken and we are proud to be home to the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. Our communities are active, resilient and passionate about their neighbourhoods. However, the borough also faces complex housing challenges, including high demand for services, high levels of housing need, financial constraints and an ageing housing stock. This sits alongside an evolving operating environment, with increased regulatory scrutiny, new legislative requirements and a focus on service quality, resident outcomes and accountability.
About the Team:
The Housing Transformation Team leads and coordinates major change across Housing Needs and Housing Operations, reporting to the Corporate Director of Housing. We work with services, senior leaders and corporate specialists to define problems, design solutions and enable delivery within a complex housing environment. We welcome applications from people who are passionate about resident-centred service improvement and have experience working collaboratively with residents to understand issues, design solutions and deliver sustainable improvements that make a tangible difference to people's lives.
About the role
These roles will be central to delivering Lambeth Housing’s transformation programme. You will lead priority change projects that improve service performance, strengthen assurance, support better and more consistent outcomes for residents, and contribute to long-term financial sustainability. Reporting to the Housing Transformation Lead, you will lead a portfolio of change and improvement projects. You will use evidence, data, insight and professional expertise to diagnose and identify root causes, and develop practical solutions. In delivery, you will build support for change, mobilising the right people, lead and coordinate multi-disciplinary project teams and partner with operational colleagues. You will develop clear delivery plans, maintain momentum and report on progress, ensuring improvements are implemented, embedded and deliver sustainable outcomes.
About you
We are looking for experienced, strategic and delivery-focused change professionals who can operate confidently in a complex and changing environment. The role is primarily based at the Lambeth Civic Centre in Brixton but may require work across the borough. You will be expected to work from the office at least two days per week. You will bring:
- a strong track record of leading service improvement or transformation within a large and complex organisation, and be strategic in your outlook
- knowledge and experience of housing, regulation, compliance, assurance or working within a regulated environment
- experience engaging service users to understand needs, design solutions and improve outcomes
- strong analytical skills, the ability to diagnose complex problems and use qualitative and quantitative evidence and insight to inform your approach and evaluation
- sound project and programme management skills, drawing on delivery methods to deliver measurable improvements in performance, outcomes, compliance, efficiency or financial sustainability
- the ability to build credibility quickly and influence effectively across organisational and professional boundaries
- confidence working with senior leaders, operational teams and subject matter experts, bringing stakeholders with you through change
- excellent written, visual and verbal communication skills, with the ability to make complex issues clear to different audiences; and,
- a collaborative, curious and continuous-improvement mindset.
Housing or local government experience is desirable; but more so, an ability to understand the operating context quickly, build shared ownership and move improvement work from planning into delivery. These roles offer the opportunity to influence high-profile transformation, work across a broad and strategically important portfolio, and help shape the future of housing in Lambeth. If you are motivated by practical delivery, collaborative problem-solving and making improvements that last, we would love to hear from you. Join us and help transform housing services for Lambeth’s residents.
Contact Information: For an informal discussion about the role, please contact Polly Bass at pbass@lambeth.gov.uk.
How to Apply: To be considered for interview, please submit your CV and a supporting statement of no more than two sides of A4. Your supporting statement should make reference to the content of this job advert, your motivations for applying and clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application. If you have a preference for either the Housing Needs or Housing Operations role, please indicate this in your supporting statement. Otherwise, you will be considered for both.
Recruitment Timelines: Advert close date: 11:59pm on Monday 5th October 2026 Shortlisting: week beginning 12th October 2026 Interviews: week beginning 2nd November 2026.
At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.
Change & Improvement Lead (Housing) in London employer: Borough of Lambeth
Lambeth Council is an exceptional employer located in the vibrant heart of South London, offering a dynamic work environment that champions diversity and community engagement. With a commitment to employee growth, we provide opportunities for professional development within our dedicated Fleet Management Service, ensuring that you can contribute meaningfully to our ambitious Lambeth 2030 Plan. Enjoy competitive salaries, a supportive culture, and the chance to make a real impact in a borough rich in history and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Change & Improvement Lead (Housing) in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Borough of Lambeth, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Borough of Lambeth and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Change & Improvement Lead (Housing) in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Borough of Lambeth and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Borough of Lambeth
✨Get to Know Public Sector Values
Before your interview with Borough of Lambeth, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Borough of Lambeth.
