At a Glance
- Tasks: Support bereaved families with compassionate service and accurate record-keeping.
- Company: Join the London Borough of Havering, committed to community welfare.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Flexible hours and opportunities for career growth in a vital public service.
- Why this job: Make a meaningful impact in a sensitive role while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 207 - 207 £ per hour.
Bereavement Service Adviser – 0.5FTE Temporary one year contract Grade 4, £31,611 - £33,987 Pro rata per annum.
Whilst previous experience of cemeteries and crematorium administration and a knowledge of industry best practice for the transfer of grave ownership is desirable, it is not essential. Good interpersonal, communication and writing skills are essential. You will also need the ability to work efficiently in a fast-paced environment to offer a responsive service within strict deadlines. You will be expected to work to established procedures using the specialist Epilog Sequel database system to accurately process statutory records. You will also be able to use a variety of Microsoft Office computer packages.
All the staff in Bereavement Services work as part of a team to complete this vital work. You will be expected to provide cover for other posts and take part in working parties to improve the service. It is a requirement to be able to undertake overtime to adapt to changing funeral demands and to ensure that phone cover is provided between 8.30 and 5.00pm.
About You
You will demonstrate a record of achievement in front-line service delivery in a sensitive environment including conducting regular and in-depth interviews with members of the public. You will have experience in accurate internal and statutory record keeping and cash handling. You will be confident in the use of IT and relevant operating systems including the use of databases, word processing and spreadsheets. A knowledge of Cemeteries and Crematorium administration as well as a working understanding of Cemeteries and Crematorium legislative framework is desirable but not essential. Applicants should demonstrate a proven track record of delivering high-quality customer service. Holding an ICS Customer Service Award, or an equivalent qualification, is desirable. You will need to be prepared to work towards an appropriate qualification such as the ICCM Transfer of Ownership or equivalent. You will have a professional appearance and the ability to adapt working hours to meet job requirements e.g. cover for absent colleagues. You will demonstrate an understanding of and commitment to Health and Safety in the workplace and to the public.
For an informal discussion about the post, please contact Meryl.Bindon@havering.gov.uk. Closing date for applications is 4pm on Friday 31st July 2026. Please submit your CV with a personal statement of no more than x2 A4 sides outlining how you would be suitable for the role with due regard to the person specification attached to the job description.
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Temporary 1 year contract as Bereavement Services Advisor Grade 4 in Upminster employer: Borough of Havering
Havering is an exceptional employer that prioritises the well-being of its employees while making a significant impact on the lives of children and families. With a strong commitment to systemic practice, access to accredited training, and a supportive work culture, you will have the opportunity to lead a talented team in a role that is both meaningful and rewarding. Join us in a vibrant community where your expertise is valued, and together we can create positive outcomes for those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary 1 year contract as Bereavement Services Advisor Grade 4 in Upminster
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Temporary 1 year contract as Bereavement Services Advisor Grade 4 in Upminster
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Borough of Havering
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Borough of Havering.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Borough of Havering that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
