At a Glance
- Tasks: Provide vital admin support for life-saving services to vulnerable residents.
- Company: Join the Havering Telecare Centre, making a real difference in the community.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Inclusive workplace valuing diversity and offering career development.
- Why this job: Be part of a team that empowers individuals to live independently and safely.
- Qualifications: Experience in admin roles and proficiency in Microsoft Office required.
The predicted salary is between 31161 - 33987 £ per year.
We are seeking someone with great attention to detail, and a common sense approach to their work. You will provide effective and responsive administrative support for allocated operational activity in a robust, timely, efficient and cost effective manner. We expect you to take ownership of the role, and we will listen to any feedback or suggestions in regards to developing the effectiveness of the Supporting Officers position.
Havering Telecare Centre are responsible for providing life-saving devices and assistive technology to elderly and vulnerable residents in the borough. We provide an installation and response service, responding to falls and other medical emergencies. We work closely with Adult Social Services, the NHS and other partner organisations, handling referrals, ensuring safe hospital discharges, and enabling individuals to live independently despite health conditions and other challenging life circumstances. The service also manages the delivery of Havering Council’s Building Alarm Monitoring Team, and our Out of Hours service.
The position holder must have experience in an admin or support officer role, demonstrate a high level of competence when using Microsoft office applications (particularly Word, Excel, and Outlook) and communicate effectively and professionally via the phone and through emails.
For an informal discussion about the post, please contact Alex.Healey@havering.gov.uk. The closing date for the receipt of applications is 14/08/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed.
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Support Officer (Telecare) in Romford employer: Borough of Havering
Havering is an exceptional employer that prioritises the well-being of its employees while making a significant impact on the lives of children and families. With a strong commitment to systemic practice, access to accredited training, and a supportive work culture, you will have the opportunity to lead a talented team in a role that is both meaningful and rewarding. Join us in a vibrant community where your expertise is valued, and together we can create positive outcomes for those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer (Telecare) in Romford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Borough of Havering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Borough of Havering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Officer (Telecare) in Romford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Borough of Havering:Your cover letter is your chance to shine! Tell us why you want to work at Borough of Havering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Borough of Havering!
How to prepare for a job interview at Borough of Havering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
