Support Officer (Resident Services)
Salary £32,655 - £35109pa - 36 hours per week - Temporary Position (maternity cover)
The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.
We also develop an holistic picture of each resident so as to be the principal point of contact for other council departments in actively trying to resolve issues / blockages such as gas access, hoarding, tenancy fraud, safeguarding.
Ideally the candidate will have experience within the housing / tenancy management area or similar public sector role. You should have experience of developing relationships with wide range of local stakeholders and partners, providing good tenancy, housing and leasehold advice, best practice and compliance is desirable.
To provide effective and responsive administrative support for allocated operational activity in a robust, timely, efficient and cost effective manner.
The role will involve the following on a regular basis:
§ Face to face and telephone contact with the public
§ Facilitating meetings as required
§ Assisting with monitoring team plans
§ Assisting the Senior Housing Officer and Resident Services Manager with monitoring to ensure compliance with team targets and standards.
§ Updating records, costs and details into databases
§ Liaising with officers, contractors and suppliers as required
§ Payment of invoices, ordering equipment
§ With a proven track record of successful multi agency working, you will be outcome focused, clear thinking and have excellent written and verbal communication skills.
§ You will also be a skilled and effective negotiator and problem solver.
§ You will have excellent IT skills, in particular Microsoft Excel.
§ The post holder will be required to work 36 hours per week or as required by the Line Manager to meet the needs of the service.
§ You must have a full UK driving license and a vehicle to use for work.
Please note, this role requires the candidate to work from various housing offices within Havering. This role is not remote working.
For further information please contact: Jody.Dielhenn@havering.gov.uk
The closing date for the receipt of applications is 12/11/26, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Please view Job Profile here
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
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Support Officer - Resident Services (maternity cover) in Romford employer: Borough of Havering
Havering is an exceptional employer that prioritises the well-being of its employees while making a significant impact on the lives of children and families. With a strong commitment to systemic practice, access to accredited training, and a supportive work culture, you will have the opportunity to lead a talented team in a role that is both meaningful and rewarding. Join us in a vibrant community where your expertise is valued, and together we can create positive outcomes for those we serve.
