At a Glance
- Tasks: Enhance online customer journeys and improve digital service delivery for residents.
- Company: Join the London Borough of Havering's innovative Customer Experience Team.
- Benefits: Competitive salary, excellent pension scheme, and defined career pathways.
- Other info: Dynamic role with opportunities to learn and grow in a supportive environment.
- Why this job: Make a real difference in how residents interact with council services.
- Qualifications: Experience in website content management, UX, and problem-solving skills.
The predicted salary is between 207 - 207 £ per hour.
Are you someone with a keen interest in improving online customer journeys? We want someone to join the Customer Experience Team as we move onto the next phase of creating excellent digital service delivery for residents across the council.
This is a multi-faceted role and so we are looking for someone with skills in these areas:
- Website content writing and management including an understanding of accessibility
- CRM and digital form UCD and UX
- Customer and service process improvement
- Service design and business analysis
You'll be working alongside software engineers to aid in capturing requirements and translating them into end-to-end user journeys as well as being 'hands on' in terms of content uploading and maintaining. You'll also be helping customers by monitoring feedback and assisting with online account or form related issues.
This is a challenging and rewarding environment to work in as we go through the varied requests and customer needs so we're looking not only for a display of technical skills but for someone who can problem solve, challenge the norms and be willing to learn new things along the way.
If you enjoy working in the online space that helps improve the interactions between residents and council teams then this is the role for you!
In return, Havering offers a great employee scheme, a defined career pathway, opportunities to learn new skills at every turn and an excellent pension scheme.
For an informal chat about the role please email darren.babidge@havering.gov.uk. The closing date for the receipt of applications is 09/07/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed.
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please ensure you have the right to work in the UK. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Senior Digital Officer in Romford employer: Borough of Havering
Havering Council is an exceptional employer that prioritises the growth and development of its employees, offering a defined career pathway and opportunities to learn new skills in a dynamic environment. With a strong commitment to inclusivity and a supportive work culture, you will be part of a team dedicated to enhancing digital service delivery for residents, all while enjoying a competitive salary and an excellent pension scheme. Join us in making a meaningful impact in the community while advancing your career in a role that values innovation and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Digital Officer in Romford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Borough of Havering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Borough of Havering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Digital Officer in Romford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Borough of Havering:Your cover letter is your chance to shine! Tell us why you want to work at Borough of Havering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Borough of Havering!
How to prepare for a job interview at Borough of Havering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
