At a Glance
- Tasks: Manage tenancies, support residents, and ensure compliance in a vibrant community.
- Company: Join the London Borough of Havering's dedicated Resident Services Team.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real difference.
- Other info: Full UK driving license needed; office-based role with career growth opportunities.
- Why this job: Directly impact residents' lives and enhance community wellbeing.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 207 - 207 £ per hour.
Housing Officer x 2 (maternity cover 12 months) 36 hours per week London Borough of Havering Housing Operations – Resident Services Grade G6 £39,276-£42,771pa
About the Role
We are looking for a motivated and experienced Housing Officer to join our Resident Services Team. In this key role, you will deliver a high-quality housing management service across a defined patch. You will be responsible for managing tenancies, supporting residents to sustain their homes, and ensuring compliance with tenancy conditions. You will act as the lead officer for your area, working closely with residents, internal teams, and external partners to resolve issues and maintain safe, well-managed communities.
Key Responsibilities
- Manage a varied caseload of tenancy and leasehold matters across your patch
- Deliver effective tenancy management, including tenancy sustainment, and enforcement
- Investigate and manage anti-social behaviour (ASB) and nuisance cases
- Carry out estate inspections and property visits, identifying issues and taking action
- Take enforcement action where required, including serving notices and preparing court cases
- Identify and support vulnerable residents, including safeguarding referrals
- Work collaboratively with internal departments and external agencies to resolve complex cases
- Maintain accurate records and ensure compliance with legal and regulatory requirements
What We Are Looking For
Essential:
- Previous experience in housing management and tenancy management
- Knowledge of housing legislation and best practice
- Experience managing ASB and tenancy enforcement cases
- Strong communication and interpersonal skills
- Ability to work independently across a designated patch
- Experience working in a local authority or social housing setting
- Understanding of safeguarding, welfare support, and multi-agency working
You will be required to work in an office 5 days per week (this is not a remote working position). You must have a full UK driving license and have a vehicle to use for work.
You must be able to evidence the following in your application:
- A minimum of two years’ experience of working in social housing or equivalent transferrable skills
- A keen interest in and knowledge of the social housing sector
- A high performer, with a proven track record of success & ASB and tenancy management experience / knowledge.
- Knowledge of tenancy and leasehold management
- Must have a full UK driving license and a vehicle to use for work.
- A degree or housing qualification, such as CIH, is preferable, but not essential.
Why Join Us?
- Be part of a committed Resident Services Team delivering front-line housing services
- Make a direct impact on residents’ quality of life and community wellbeing
- Work in a dynamic role with autonomy over your patch
Apply Now
If you have strong housing and tenancy management experience and are passionate about delivering high-quality services to residents, we would love to hear from you. Sanna.shahzada@havering.gov.uk for further information.
The closing date for the receipt of applications is 11/09/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed.
Please view Job Profile here
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Housing Officers x 2 (Maternity cover) in Romford employer: Borough of Havering
Havering is an exceptional employer that prioritises the well-being of its employees while making a significant impact on the lives of children and families. With a strong commitment to systemic practice, access to accredited training, and a supportive work culture, you will have the opportunity to lead a talented team in a role that is both meaningful and rewarding. Join us in a vibrant community where your expertise is valued, and together we can create positive outcomes for those we serve.
