At a Glance
- Tasks: Ensure housing safety and compliance, focusing on fire safety and resident support.
- Company: Join the London Borough of Havering, committed to community welfare.
- Benefits: Competitive salary, supportive team environment, and impactful work.
- Other info: Flexible role with opportunities for professional growth and development.
- Why this job: Make a real difference in residents' lives while ensuring their safety.
- Qualifications: Experience in housing compliance and excellent communication skills required.
The predicted salary is between 35520 - 38739 £ per year.
Contract: Secondment / Fixed Term – 12 months (Maternity Cover)
Location: Romford (with borough-wide travel)
Service: Housing / Resident Services
Grade 5 - £35,520 - £38,739 pa
About the Role
We are seeking an experienced and highly motivated Compliance Officer to join our Resident Services team on a 12-month maternity cover basis. This is a key frontline role responsible for ensuring the safety and compliance of our housing stock, with a particular focus on fire safety, clutter management, and housing standards. You will play a vital role in protecting residents, maintaining safe communal areas, and ensuring the Council meets its statutory obligations under housing and building safety legislation. The role requires a strong customer focus, balancing enforcement with engagement and support for residents.
Key Responsibilities
- Carry out inspections across housing stock, including communal areas and individual dwellings, to assess compliance with:
- Fire Risk Assessments (FRAs)
- Housing Health and Safety Rating System (HHSRS)
- Clutter and hoarding standards
- Identify hazards and non-compliance issues, including fire risks linked to items in communal areas
- Take appropriate action to address risks, including issuing warnings, enforcement action, and follow-up inspections
- Work directly with residents to educate, support, and encourage behaviour change, particularly in relation to clutter and fire safety risks
- Manage and monitor compliance actions, ensuring risks are mitigated within agreed timescales
- Maintain accurate records, evidence, and compliance documentation
- Work collaboratively with housing officers, contractors, and external partners to resolve issues
- Escalate high-risk cases appropriately, ensuring resident safety is prioritised at all times
About You
We are looking for someone with a strong background in housing compliance, who can demonstrate:
- Proven experience in:
- Fire safety compliance and FRA processes
- HHSRS inspections and hazard identification
- Managing clutter/hoarding cases and enforcement activity
- Excellent customer service and communication skills, with the ability to engage effectively with a wide range of residents, including vulnerable individuals
- A practical and solution-focused approach, with the confidence to take enforcement action where required
- Strong organisational skills and the ability to manage a varied caseload
- Experience of working within a social housing or local authority environment
- Good understanding of relevant legislation, including building safety and housing standards
What We Offer
- Opportunity to work in a high-impact role supporting resident safety and wellbeing
- A collaborative and supportive team environment
- Exposure to a wide range of compliance and housing management issues
This role involves regular site visits and direct resident contact. A flexible and proactive approach is essential.
The closing date for the receipt of applications is 26th June 2026; however, interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interviews are scheduled for.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.
Additional Information
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Compliance Officer in Romford employer: Borough of Havering
The London Borough of Havering is an excellent employer, offering a collaborative and supportive work environment for Compliance Officers dedicated to enhancing resident safety and wellbeing. With a strong focus on employee growth and development, this role provides the opportunity to engage directly with residents while addressing critical housing compliance issues across the borough. The council values diversity and inclusivity, ensuring that all employees are respected and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Officer in Romford
✨Tip Number 1
Get to know the company and its values before your interview. Research their approach to compliance and resident services, so you can show how your experience aligns with their mission. This will help us stand out as a candidate who truly understands the role.
✨Tip Number 2
Practice common interview questions related to compliance and housing standards. Think about specific examples from your past work that demonstrate your skills in fire safety compliance and managing clutter cases. We want to hear your stories!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about the team dynamics or how they handle challenging compliance issues. This shows your interest and helps us gauge if the role is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process. It’s easier for us to track your application, and you’ll get updates directly. Plus, it shows you’re proactive and keen on joining our team!
We think you need these skills to ace Compliance Officer in Romford
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your experience aligns with the key responsibilities of the Compliance Officer role. Use specific examples that showcase your skills in fire safety compliance and customer engagement.
Showcase Your Customer Focus:Since this role involves working closely with residents, emphasise your excellent customer service skills. Share instances where you've successfully engaged with diverse groups, especially vulnerable individuals, to demonstrate your ability to balance enforcement with support.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to understand. This will help us quickly see how you meet the criteria and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your documents correctly. Plus, it helps us keep track of applications efficiently.
How to prepare for a job interview at Borough of Havering
✨Know Your Compliance Stuff
Make sure you brush up on fire safety compliance, FRA processes, and HHSRS inspections. Being able to discuss these topics confidently will show that you’re not just familiar with the role but also passionate about ensuring resident safety.
✨Show Off Your Customer Service Skills
This role is all about engaging with residents, so be ready to share examples of how you've effectively communicated with diverse groups. Highlight any experience you have in managing sensitive situations, especially with vulnerable individuals.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you identified hazards or non-compliance issues and took action. Employers love candidates who can think on their feet and come up with practical solutions, especially in a housing context.
✨Be Organised and Ready to Multi-Task
With a varied caseload, it’s crucial to show that you can manage multiple responsibilities. Bring examples of how you’ve successfully juggled different tasks in previous roles, and be prepared to talk about your organisational strategies.
