Community Hub Facilitator in Romford

Are you passionate about strengthening communities, improving access to services, and making a real difference to residents’ lives? We’re looking for a proactive and people‑focused Community Hub Facilitator to help shape and deliver high‑quality support across Havering’s Community Hubs. This is an exciting opportunity to play a key role in the day‑to‑day running of our hubs, ensuring they operate smoothly, safely, and in line with Council standards. You’ll also support borough‑wide coordination, stepping up to provide strategic cover for the Community Hub Coordinator when needed.

About the Role

• Oversee the daily operation of a Community Hub, ensuring services run efficiently and residents receive excellent support.
• Coordinate activity across council departments, voluntary organisations, and community partners.
• Act as the first point of contact for hub‑related queries, offering clear guidance and problem‑solving.
• Support urgent pop‑up or crisis response services, such as public health alerts, refugee arrivals, or cost‑of‑living support.
• Maintain governance processes, operational plans, risk logs, and performance indicators.
• Manage small budgets, oversee contracts, and commission pantry services to ensure value for money.
• Produce hub performance reports, insights, and local needs analysis.
• Build strong relationships with partners including libraries, health services, employment and skills teams, and the voluntary sector.
• Contribute to the development of new hubs and service improvements across the borough.

This role requires flexibility, as you’ll work across different hub locations and adapt to emerging community needs.

What We’re Looking For

• At least 5 years’ experience in community development and stakeholder engagement.
• Experience managing projects within a programme or service framework.
• Confidence working independently, prioritising tasks, and meeting deadlines.
• Strong relationship‑building skills with partners, residents, and internal teams.
• Experience producing operational updates, business cases, and managing budgets.
• Strong digital skills, including Microsoft Office.

Skills & Attributes

• A clear, adaptable communicator with excellent customer service skills.
• Highly organised, analytical, and able to maintain high standards.
• Collaborative, respectful, and comfortable working in multi‑partner environments.
• Innovative, solution‑focused, and able to turn ideas into action.
• Able to work both independently and as part of a wider team.

Qualifications

• Understanding of best practice in community work and project coordination.
• GCSE‑level numeracy (desirable).

You’ll work across multiple hub sites, with a mix of office, remote, and community‑based work. You must follow Council policies on safeguarding, health and safety, data protection, equality, and confidentiality.

We’re in a period of significant social and financial change, and we need staff who embrace flexibility, innovation, and our iCare values in everything they do.

Please view Job Profile here. For an informal discussion about the post, please contact Lee.Watson@havering.gov.uk. The closing date for the receipt of applications is 12/6/26 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed. Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering. The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.