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- Tasks: Lead a dynamic team to support learners and ensure smooth centre operations.
- Company: Havering Adult College, dedicated to making a difference in education.
- Benefits: Competitive salary, leadership experience, and community impact.
- Other info: Join a supportive team committed to equality and diversity.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership; education experience is a bonus.
The predicted salary is between 39276 - 42771 £ per year.
Do you want to make a difference to people’s lives? Are you looking for a new challenge? Do you have what it takes to nurture and develop the potential in others?
Ready to lead a high-performing team and make a real impact in education? We’re looking for a Centre Support Supervisor to join Havering Adult College—someone who can bring energy, leadership, and a passion for delivering outstanding customer experiences. This is more than an admin role. You’ll be leading from the front, ensuring our centres run smoothly while supporting learners to access life-changing opportunities.
Havering Adult College offers a wide range of courses across a variety of subjects and venues throughout the Borough to learners aged 19+. We have a strong commitment to Equality and Diversity, welcoming learners of all abilities and backgrounds. Our excellent commitment to safeguarding has been recognised by Ofsted at our last two inspections.
What you’ll be doing:
- Leading and motivating a team of Centre Support Advisors across multiple sites
- Managing enrolment, learner enquiries, and front-line services
- Supporting marketing activities and promoting course offerings
- Ensuring centres are safe, compliant, and running efficiently
- Working closely with teaching staff and managers to deliver a seamless experience
- Overseeing key processes including fees, data, and reporting
You’ll play a central role in creating a welcoming, professional environment for every learner. The successful candidate will demonstrate a strong understanding of Equality and Diversity and have a clear appreciation of their responsibilities under Safeguarding Children and Vulnerable Adults regulations. You will be joining an enthusiastic and professional team and will be well supported by our experienced management team. In time, you may be required to provide mentoring support to staff, contributing to our ongoing commitment to quality improvement.
About You
The successful candidate should hold the following essential criteria:
- Experience leading a team in a customer-facing environment
- Strong communication and organisational skills
- A proactive, hands-on approach with the ability to multitask
- Confidence using Microsoft Office and digital systems
- A flexible mindset and willingness to work evenings/weekends
- GCSE Grade 9–5 (or equivalent) in English and maths
- Experience in education is a bonus but not essential.
Why join us?
- Make a real difference in your community
- Lead a supportive and collaborative team
- Be part of an organisation committed to learning and development
- Gain valuable leadership experience in an education setting
Havering Rewards
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How to Apply
For your personal statement, we suggest you copy/paste the content of your statement from a Word document, in case your session is timed out. Please make sure you answer fully all of the questions and evidence how you meet the competencies for the post within your personal statement, as outlined in the Job Profile. Please make explicit reference to your relevant qualifications and customer service experience.
Finally, please make sure you choose referees that can comment on your independent work abilities, a line manager, for example, and cover a minimum of five years. All applications must be made online. The closing date for the receipt of applications is Friday 29th May 2026; however, interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified only if your application has been successful. Please do not attach a CV, as this will not be considered.
Additional Information: We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
If you have any questions about the post, please contact Michelle Matty on michelle.matty@havering.gov.uk.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Centre Support Supervisor in Romford employer: Borough of Havering
Contact Detail:
Borough of Havering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Supervisor in Romford
✨Tip Number 1
Get to know the organisation! Research Havering Adult College and understand their values, mission, and the courses they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Personal connections can give you an edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that demonstrate your skills and how you align with the college's commitment to equality and diversity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen. Plus, it shows you’re serious about joining the team at Havering Adult College. Good luck!
We think you need these skills to ace Centre Support Supervisor in Romford
Some tips for your application 🫡
Show Your Passion: When writing your personal statement, let your enthusiasm for education and helping others shine through. We want to see how you can make a difference in our learners' lives!
Be Specific: Make sure to provide concrete examples of your leadership experience and customer service skills. We love seeing how you've tackled challenges in the past and what you've learned from them.
Tailor Your Application: Read the job description carefully and align your experiences with the key responsibilities and criteria. This shows us that you understand what we're looking for and how you fit into our team.
Follow the Guidelines: Remember to stick to the application instructions—no CVs, just your personal statement! And don’t forget to choose referees who can vouch for your work ethic over the last five years.
How to prepare for a job interview at Borough of Havering
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Centre Support Supervisor. Familiarise yourself with the responsibilities listed in the job description, especially around leading a team and ensuring a smooth operation at the centres. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed customer-facing situations. Highlight how you motivated your team and improved customer experiences. This is crucial since the role requires strong leadership and communication skills.
✨Emphasise Equality and Diversity
Given the college's commitment to equality and diversity, be ready to discuss how you’ve promoted these values in your previous roles. Share specific instances where you supported diverse groups or created inclusive environments, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the college’s initiatives or future plans. This shows your enthusiasm for the role and helps you gauge if the environment aligns with your values and career goals.