At a Glance
- Tasks: Support learners and staff by providing excellent customer service and administrative support.
- Company: Join the London Borough of Havering, a diverse and inclusive workplace.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Enjoy a varied role with no two days alike and great career progression.
- Why this job: Make a difference in education while gaining valuable experience in a dynamic environment.
- Qualifications: Strong English and Maths skills, customer service experience, and proficiency in Word and Excel.
The predicted salary is between 26000 - 28000 £ per year.
The successful applicant will be required to work flexibly from different centres in the Borough on a roster basis including evenings and Saturdays as we offer daytime and evening courses on weekdays and daytime Saturday courses. Our centres can get extremely busy so at times the work is pressurised but it is also interesting and offers variety.
You will be answering enquiries on the telephone, dealing with customers face to face and by email, ensuring you deliver excellent customer service at all times. You will be enrolling learners, making sure that you pay particular attention to detail, and you will be taking financial payments so a good working understanding of maths is required. You will provide administrative support to teachers and managers in an interesting, busy and varied role where no two days are alike, so you must be able to respond flexibly to change and stay calm in busy situations.
Responsibilities and Requirements
- Must be able to demonstrate English and Maths skills at level 2
- Experienced in customer services both in person and over the telephone
- Must have a high degree of skill and experience of Word and Excel (including the use of formulas)
- Excellent keyboard skills
- Have excellent verbal and written communication skills
- Experience of working as part of a team
- Experience of processing payments from customers
- Experience of working in an education setting is desirable but not essential
- Must have excellent attention to detail skills
- Must be flexible and have the ability to work independently
- Full driving licence and access to a car or alternative travel arrangement are necessary
We want everyone to choose Havering. When you apply for a job with us your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement explaining in no more than x2 A4 sides why and how you meet the criteria for this role. Please DO NOT attach a CV as this will not be considered. We practise anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
If you have any questions about the post please contact Natalie McAneny by email. The closing date for the receipt of applications is 26 October 2025; however, interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been dated to be confirmed.
Centre Support Advisor in Romford employer: Borough of Havering
Havering is an exceptional employer that prioritises the well-being of its employees while making a significant impact on the lives of children and families. With a strong commitment to systemic practice, access to accredited training, and a supportive work culture, you will have the opportunity to lead a talented team in a role that is both meaningful and rewarding. Join us in a vibrant community where your expertise is valued, and together we can create positive outcomes for those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Support Advisor in Romford
✨Tip Number 1
Get to know the company! Research Havering and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with enquiries face-to-face and over the phone, role-play scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've successfully managed tasks that required precision, especially when processing payments or handling administrative duties.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the Centre Support Advisor role.
We think you need these skills to ace Centre Support Advisor in Romford
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a moment to really understand what being a Centre Support Advisor is all about. Read through the job description carefully and think about how your skills and experiences align with the responsibilities listed.
Craft Your Supporting Statement:This is your chance to shine! Make sure to clearly explain why you're the perfect fit for the role in your supporting statement. Use specific examples from your past experiences that demonstrate your customer service skills and attention to detail.
Keep It Professional but Personal:While we want you to be professional, don’t be afraid to let your personality shine through. A touch of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who can connect with our diverse community!
Double-Check Everything:Before hitting that submit button, give your application a thorough once-over. Check for any typos or errors, and ensure you've removed any personal information as requested. A polished application shows attention to detail, which is key for this role!
How to prepare for a job interview at Borough of Havering
✨Know Your Customer Service Skills
Make sure you can talk confidently about your experience in customer service. Think of specific examples where you've handled enquiries, both face-to-face and over the phone. This role is all about delivering excellent service, so be ready to showcase how you've done that in the past.
✨Brush Up on Your Maths
Since you'll be processing payments, it's crucial to demonstrate your maths skills. Prepare to discuss any relevant experiences where you've used maths in a practical setting. You might even want to practice some basic calculations to show you're comfortable with numbers during the interview.
✨Highlight Your Attention to Detail
This job requires a keen eye for detail, especially when enrolling learners and handling administrative tasks. Think of instances where your attention to detail made a difference, whether it was catching an error or ensuring accuracy in documentation. Be prepared to share these examples!
✨Show Your Flexibility and Team Spirit
The role involves working in a busy environment and adapting to change. Be ready to discuss how you've successfully worked as part of a team and managed pressure in previous roles. Share stories that illustrate your ability to stay calm and flexible, especially during hectic times.
