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- Tasks: Provide excellent customer service and support in a busy reception environment.
- Company: Join the London Borough of Havering, committed to integrity and respect.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic role with a focus on community engagement and teamwork.
- Why this job: Make a real difference by helping people and ensuring a positive experience.
- Qualifications: Strong communication skills and ability to multitask effectively.
The predicted salary is between 31611 - 33987 £ per year.
Grade 4 - £31,611 pa - £33,987 pa
At Havering, we are always looking for competent people who can follow our values of Integrity, Creativity, Ambition, Respect and to Everyone.
We are looking for a Building Receptionist to work 36 hours per week between 8.45 am to 7.15 pm Monday to Friday (start and finish time will depend on meetings taking place within the building).
We are responsible for 9 buildings and dealing with any problems arising within those buildings or the people. We would like someone at the Town Hall who knows how to give excellent customer service and to treat people with empathy and consideration but when needed with assertiveness.
You will have daily interactions with Senior Management, Councillors, Public, Staff and Contractors. This is why we need to employ a Building Receptionist who is capable, empathetic, assertive, can work on their own but also able to assist with the other members of staff within the department.
You will need to be able to multi-task and have a good memory because we want each person who enters the Town Hall to be given the best customer experience possible and to receive the information they need to ensure the best outcome for all.
Please view Job Profile here.
For an informal discussion about the post, please contact nikki.richardson@havering.gov.uk.
The closing date for the receipt of applications is 13/5/2026. You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.
Additional Information: We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Building Receptionist in Romford employer: Borough of Havering
Contact Detail:
Borough of Havering Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Receptionist in Romford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Havering's values like Integrity and Respect. This will help you connect with the interviewers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be interacting with various people, think of examples where you've provided excellent service or handled difficult situations. This will help you shine during those tricky interview questions.
✨Tip Number 3
Be ready to showcase your multi-tasking abilities! During the interview, share stories about how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can handle the busy environment at the Town Hall.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Building Receptionist in Romford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you’ve handled different situations and provided excellent service, especially in a busy environment like the Town Hall.
Be Empathetic and Assertive: In your application, share examples of how you've balanced empathy with assertiveness. We’re looking for someone who can treat people with respect while also being firm when necessary.
Tailor Your Supporting Statement: Your supporting statement is key! Use it to explain how you meet the criteria for the role. We want to know why you’re the perfect fit, so make it personal and relevant to the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss any important details about the process.
How to prepare for a job interview at Borough of Havering
✨Know Your Values
Familiarise yourself with Havering's core values: Integrity, Creativity, Ambition, and Respect. During the interview, be ready to share examples of how you've demonstrated these values in your previous roles, especially in customer service situations.
✨Showcase Your Empathy and Assertiveness
As a Building Receptionist, you'll need to balance empathy with assertiveness. Prepare scenarios where you had to handle difficult situations with customers or colleagues, highlighting how you managed to remain calm and professional while ensuring their needs were met.
✨Demonstrate Multi-tasking Skills
Since the role requires multi-tasking, think of times when you successfully juggled multiple responsibilities. Be ready to discuss how you prioritised tasks and maintained a high level of service, especially in a busy environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, daily challenges, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.