At a Glance
- Tasks: Assist library members, manage enquiries, and support engaging events for all ages.
- Company: Join the vibrant team at Havering libraries, a hub of community activity.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference in your community.
- Other info: Great opportunity for personal growth and to connect with diverse community members.
- Why this job: Be part of a lively environment where every day brings new challenges and fun activities.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 28221 - 29436 € per year.
We are looking for highly organised and self-motivated candidates who have excellent interpersonal and customer service skills and who enjoy a challenge!
No two days are the same in our libraries and as a Peak Time Assistant, you will be responsible for managing enquiries from library members and visitors in person and on the phone, assisting with digital access and the processing, shelving and promoting of our stock.
You will assist with weekly events and activities including singing rhymes and reading stories with our youngest members at Baby Bounce and Story Time sessions.
You will be timetabled to work on Saturday, but flexibility is required to help cover any gaps in the service.
Our libraries are bustling hubs of activity, whether it be sounds of songs in the air from our Baby Bounce sessions, to the delightful hum of children practising their reading at our Reading Buddies sessions. There is something for everyone; space for studying, sharing poetry, researching family history, children’s activities and craft sessions, reading groups, In Stitches, Games club and much more!
So, if you think you have what it takes, you are up for the challenge and you can evidence how you meet the JD requirements, apply now!
Please view Job Profile here.
For an informal discussion about the post, please contact Amy.Young@havering.gov.uk.
The closing date for the receipt of applications is 29/5/26 however interest in this job may be high and we therefore reserve the right to close the vacancy early. You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.
We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.
Peak Time Assistant in Hornchurch employer: Borough of Havering
Havering Libraries is an exceptional employer that fosters a vibrant and inclusive work culture, where every day brings new opportunities to engage with the community. As a Peak Time Assistant, you will not only enjoy competitive pay but also benefit from a supportive environment that encourages personal growth and development through diverse activities and events. Join us in making a meaningful impact in the lives of our library members while working in a dynamic setting that celebrates creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Peak Time Assistant in Hornchurch
✨Tip Number 1
Get to know the library's vibe! Spend some time in the space, chat with staff and visitors, and soak up the atmosphere. This will help you understand what makes the library tick and give you great talking points during your interview.
✨Tip Number 2
Show off your customer service skills! Think of examples where you've gone above and beyond for someone. Whether it’s helping a friend or volunteering, these stories will highlight your interpersonal skills and show that you’re ready for the challenge.
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different situations, especially since the role requires covering gaps in service. Share any experiences where you’ve had to think on your feet or adjust your plans.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you need help, reach out to the Recruitment Helpdesk – they’re there to support you through the process.
We think you need these skills to ace Peak Time Assistant in Hornchurch
Some tips for your application 🫡
Show Your Organisational Skills:As a Peak Time Assistant, being organised is key! Make sure to highlight any experiences where you've successfully managed tasks or events. We want to see how you can juggle multiple responsibilities like a pro!
Customer Service is King:You’ll be dealing with library members and visitors, so let your customer service skills shine! Share examples of how you've helped others in the past, whether it’s resolving issues or simply making someone’s day better.
Be Creative with Your Supporting Statement:Your supporting statement is your chance to stand out! Use it to tell us why you’re excited about this role and how your unique experiences make you a great fit. Don’t hold back on your passion for libraries and community activities!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to us directly. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Borough of Havering
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Peak Time Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing enquiries and assisting with events. This will help you demonstrate your enthusiasm and suitability for the role.
✨Show Off Your Interpersonal Skills
Since this role requires excellent customer service skills, think of examples from your past experiences where you've successfully interacted with customers or handled challenging situations. Be ready to share these stories during the interview to showcase your ability to connect with library members and visitors.
✨Be Ready for Flexibility Questions
As the job mentions the need for flexibility, prepare to discuss your availability and willingness to cover gaps in service. Think about how you can adapt to changing schedules and be ready to express your commitment to supporting the library's needs.
✨Bring Your Passion for Libraries
Let your love for libraries shine through! Share why you enjoy working in such vibrant environments and how you can contribute to the community activities mentioned, like Baby Bounce and Story Time sessions. This will help you stand out as a candidate who truly cares about the role.
