At a Glance
- Tasks: Help people find their perfect home by assessing housing needs and providing tailored advice.
- Company: Join Brent Council, a vibrant and diverse community-focused organisation.
- Benefits: Enjoy up to 33 days annual leave, excellent pension, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong understanding of housing legislation and excellent communication skills required.
The predicted salary is between 40182 - 42060 £ per year.
Salary range: £40,182 - £42,060 p.a. inc. London weighting
Contract: 3 x 12 month fixed term
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
An excellent offer… Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post: This is a customer-facing role which means direct contact with customers with a view to providing a tailor-made advice service on the best way of resolving customers housing issues. The successful candidate’s day-to-day duties will involve assessing, investigating, and verifying customers’ housing needs under part 6 of the housing act 1996 and managing a large caseload on customers on the Housing Register. This role will include carrying out home visits, telephone duties and office interviews to determine customers housing needs.
The Person: We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge. The ideal candidate will also have drive, resilience and enthusiasm with a strong background of core legislations. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of customers on the housing register. As is the ability to working as part of a team and making effective links with a range of professionals and services.
Key Points for Candidates:
- A good understanding of the relevant housing legislations and policies related to the role.
- Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, councilors, MPs and other advocate agencies.
- A ‘Can do’ positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible.
- Problem solving and decision making - ability to deal with complex cases and situations within a busy environment and achieve positive outcomes.
Why join us? We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parent, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Closing date for internal: Thursday 23 July 2026 23:59
Interviews: Tuesday 28 July 2026
Additional Information: If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.
Social Housing Assessment and Lettings Officer employer: Borough of Brent
The Borough of Brent is an excellent employer, offering a dynamic work environment where employees can thrive in their political careers. With a strong emphasis on flexibility and work-life balance, the role of Policy & Communications Assistant provides generous annual leave and opportunities for professional growth within a supportive team dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Social Housing Assessment and Lettings Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Borough of Brent.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Borough of Brent!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Borough of Brent, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Borough of Brent or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Housing Assessment and Lettings Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Borough of Brent:Before hitting send, make sure to tailor your application specifically to Borough of Brent! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Borough of Brent
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
