At a Glance
- Tasks: Lead the transformation of Social Care payments and ensure timely support for care providers.
- Company: Brent Council, a vibrant and diverse London borough.
- Benefits: Up to 33 days annual leave, excellent pension, and hybrid working options.
- Other info: Join a supportive team committed to continuous improvement and community welfare.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in payment services and strong leadership abilities required.
The predicted salary is between 58461 - 61653 € per year.
This job posting is only open to Internal Applicants at Brent Council.
Salary range: £58,461 - £61,653 p.a. inc. London weighting.
Contract: Permanent.
Hours of work: 36 hours per week.
Location: Civic centre and other locations from time to time.
An Exciting Opportunity... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post We are excited to offer a key role at the heart of transforming how Social Care payments are delivered in Brent. This is a unique opportunity to help shape the future of our Social Care Payments Service and play a central part in modernising our payment processes. As part of the team, you will support the accurate and timely payment of all Adult Social Care and Children and Young People's care providers, including direct payment carers and foster carers, ensuring providers are properly remunerated for the vital care they deliver. You will lead the day‐to‐day operations of the service, providing strong leadership and management to Payments Officers. Your focus will be on driving high performance, ensuring effective operational delivery, and developing the capability of staff, motivating and mentoring the team to deliver excellence. Be part of a service that makes a real difference every day.
The Person We are looking for someone with strong experience leading successful teams within payment services, with a proven track record in payment systems, accurate financial transaction processing, and advanced Excel skills. You will bring a solid understanding of reconciliations, payment runs, and system compliance, along with the confidence to lead, innovate, and drive positive change across a developing service. You will be an excellent communicator, able to work across multiple workstreams and build effective relationships both within the council and with external partners. As the key point of escalation, you will be confident in resolving complex finance issues and providing clear, solutions‐focused guidance. You will also be skilled in analysing and presenting performance data, offering senior leaders clear insights that support continuous improvement and informed decision‐making. If you are proactive, detail‐focused, and passionate about improving the way payments support our care system, we would love to hear from you.
Why join us?
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family‐friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
Closing date: 10 March 2026 (23:59).
Additional Information If you are interested in applying for this job, please start by clicking the Apply Now button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self‐identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non‐visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us via email.
Social Care Payments Team Manager in London employer: Borough of Brent
Brent Council is an exceptional employer that champions diversity and inclusivity, offering a vibrant work environment in the heart of London. With generous benefits such as up to 33 days of annual leave, excellent pension contributions, and robust health and wellbeing support, employees are empowered to thrive both personally and professionally. The council prioritises employee growth through learning opportunities and flexible working arrangements, making it an ideal place for those passionate about making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Social Care Payments Team Manager in London
✨Tip Number 1
Get to know the team and the role! Reach out to current employees in the Social Care Payments team at Brent Council. A quick chat can give you insider info on what they’re looking for and how you can stand out.
✨Tip Number 2
Show off your leadership skills! Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and mentor others, as this is key for the role.
✨Tip Number 3
Be ready to discuss your problem-solving skills. Think of specific instances where you’ve tackled complex finance issues and how you provided clear, solutions-focused guidance. This will show you’re the right fit for the challenges ahead.
✨Tip Number 4
Don’t forget to apply through our website! Make sure your supporting statement clearly aligns with the Person Specification. We want to see how you meet the criteria, so be specific and confident!
We think you need these skills to ace Social Care Payments Team Manager in London
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure your supporting statement is tailored to the job description. Highlight how your experience aligns with the role of Social Care Payments Team Manager and showcase your leadership skills in payment services.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive performance and improve processes. Use metrics where possible to quantify your success!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right from the start!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process.
How to prepare for a job interview at Borough of Brent
✨Know Your Numbers
As a Social Care Payments Team Manager, you'll need to demonstrate your expertise in financial transaction processing. Brush up on key metrics related to payment systems and be ready to discuss how you've successfully managed reconciliations and payment runs in the past.
✨Showcase Your Leadership Skills
This role requires strong leadership and management capabilities. Prepare examples of how you've motivated and developed teams in previous positions. Think about specific challenges you faced and how you drove high performance within your team.
✨Communicate Clearly
Effective communication is crucial for this position. Practice articulating complex finance issues in a straightforward manner. Be ready to explain how you've built relationships with both internal stakeholders and external partners to resolve issues and improve processes.
✨Data-Driven Insights
You'll need to analyse and present performance data to senior leaders. Familiarise yourself with the types of data relevant to social care payments and think about how you've used data to support decision-making in your previous roles. Prepare to share insights that led to continuous improvement.
