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- Tasks: Provide tailored housing advice and manage customer caseloads effectively.
- Company: Join Brent Council, a vibrant and diverse borough in London.
- Benefits: Enjoy flexible working hours, remote work options, and generous annual leave.
- Why this job: Make a real impact in the community by helping resolve housing issues.
- Qualifications: Strong understanding of housing legislation and excellent communication skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 44685 - 48003 £ per year.
This job posting is only open to Internal Applicants at Brent Council.
Salary range: £44,685 - £48,003 p.a. inc. London weighting
Contract: Permanent
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Lead, Inspire, and Make a Lasting Impact – Join Brent’s Specialist Homelessness Service.
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
This is a customer-facing role which means direct contact with customers with a view to providing a tailor‑made advice service on the best way of resolving customers' housing issues. The successful candidate’s day‑to‑day duties will involve assessing, investigating, and verifying customers’ housing needs under part 6 of the housing act 1996 and managing a large caseload on customers on the Housing Register. This role will include carrying out home visits, telephone duties and office interviews to determine customers' housing needs.
We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge. The ideal candidate will also have drive, resilience and enthusiasm with a strong background of core legislations. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of customers on the housing register. As is the ability to work as part of a team and making effective links with a range of professionals and services.
Key Points for Candidates
- A good understanding of the relevant housing legislations and policies related to the role
- Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, councillors, MPs and other advocate agencies.
- A ‘Can do’ positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible.
- Problem solving and decision making - ability to deal with complex cases and situations within a busy environment and achieve positive outcomes.
Our Offer to You
In addition to your salary, you will also get to enjoy the following benefits: Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) 27 days annual leave plus 8.
Housing Resolutions Project Officer in London employer: Borough of Brent
Contact Detail:
Borough of Brent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Resolutions Project Officer in London
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within Brent Council. A friendly chat can sometimes lead to insider info about the role or even a recommendation that could give you the edge.
✨Tip Number 2
Prepare for the interview by researching Brent's housing policies and recent initiatives. Show us you’re not just interested in the job, but also in making a real impact in the community.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past where you’ve tackled complex issues. We want to see how you can creatively resolve housing challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Brent.
We think you need these skills to ace Housing Resolutions Project Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Resolutions Project Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves direct contact with customers, it's crucial to demonstrate your ability to communicate clearly. Whether it’s in your cover letter or CV, give examples of how you've effectively communicated with diverse groups in the past.
Highlight Problem-Solving Abilities: We want to see how you tackle complex situations. Include specific examples of challenges you've faced in previous roles and how you resolved them. This will show us your proactive approach and resilience.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Borough of Brent
✨Know Your Housing Legislation
Make sure you brush up on the relevant housing legislations and policies before your interview. Being able to discuss these confidently will show that you’re not just familiar with the role, but that you’re genuinely invested in understanding the complexities of housing issues.
✨Showcase Your Communication Skills
Since this role involves direct contact with customers and various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations, to demonstrate your ability to connect with a diverse range of people.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled complex cases or resolved difficult situations. Be ready to share these examples during the interview, highlighting your decision-making process and the positive outcomes you achieved.
✨Emphasise Teamwork and Collaboration
This position requires working closely with other professionals and services. Prepare to discuss your experience in team settings, focusing on how you’ve contributed to group goals and built effective relationships with colleagues and external partners.
