At a Glance
- Tasks: Support Brent residents by managing income performance and arrears recovery.
- Company: Join Brent Council, a vibrant and diverse community-focused organisation.
- Benefits: Enjoy up to 33 days annual leave, excellent pension, and flexible working options.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real impact in the community while developing your career in housing management.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 40182 - 42060 £ per year.
Salary range: £40,182- £42,060 p.a. inc. London weighting
Contract: Fixed term (24 Months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Support Brent residents while driving income performance in a fast-paced role where your arrears recovery and tenancy sustainment expertise delivers real community impact.
The Housing Service is recruiting Income Project Officers to support the delivery of a proactive and customer-focused income management service across Brent. This is an exciting opportunity to join a developing service focused on improving income collection, tenancy sustainment, and resident outcomes. Working closely with the Income Maximisation Manager and wider housing teams, you will support targeted projects and interventions aimed at maximising rental income and improving performance across a range of tenures and portfolios. You will manage complex arrears cases, support early intervention activity, and work collaboratively with residents and internal teams to achieve positive outcomes.
The role will involve delivering project-based work linked to rent recovery, welfare support, legal escalation, and tenancy sustainment. You will be expected to maintain accurate records, use housing management systems effectively, and ensure all work is carried out in line with relevant legislation, policies, and pre-action protocol. The role requires someone who can work independently, manage competing priorities, and contribute to service improvements within a fast-paced housing environment.
The Person
We are looking for motivated and solution-focused individuals with experience in income recovery, rent arrears management, or housing management within a social housing environment. You will have strong knowledge of welfare benefits, including Universal Credit, and an understanding of rent arrears recovery, the Pre-Action Protocol, and relevant housing legislation relating to tenancy, income, and housing management.
The successful candidates will:
- Have experience managing complex or high-risk arrears cases
- Be confident working with residents to achieve sustainable outcomes
- Have strong negotiation, communication, and problem-solving skills
- Be able to manage competing priorities and work across multiple projects
- Work effectively with internal teams and external partners
- Demonstrate strong attention to detail, particularly when managing arrears cases, maintaining records, and reviewing account information
- Maintain accurate records and use housing management systems confidently
- Be proactive in identifying opportunities to improve services and performance
- Demonstrate excellent customer service skills and a positive, can-do approach
You will be highly organised, self-motivated, and committed to delivering high-quality services that support residents while maximising income collection for the service.
Why join us?
We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
To learn more about our benefits, visit Our offer to you.
Closing date: Sunday 28 June 2026 (23:59)
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.
Income Project Officer employer: Borough of Brent
Brent Council is an exceptional employer that prioritises the well-being and development of its staff, offering up to 33 days of annual leave, excellent pension contributions, and a range of health and wellbeing support. With a commitment to diversity and inclusion, Brent fosters a supportive work culture where employees can thrive in their roles while making a meaningful impact on the community. The council's focus on flexible working options and continuous learning opportunities ensures that you can grow your career in a vibrant and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Income Project Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Brent or similar organisations. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of welfare benefits and rent arrears management. Be ready to share specific examples of how you've tackled complex cases in the past.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of scenarios where you turned a challenging situation into a success story, especially in income recovery or tenancy sustainment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Brent.
We think you need these skills to ace Income Project Officer
Some tips for your application 🫡
Show Us Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your experience aligns with our mission to support Brent residents and drive income performance.
Tailor Your Supporting Statement:Make sure your supporting statement is tailored to the job description. Highlight your relevant skills in arrears recovery and tenancy sustainment, and don’t forget to mention any specific projects you've worked on that relate to the role.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see how you meet the essential requirements. Remember, we’re looking for strong attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about what we do and our amazing benefits.
How to prepare for a job interview at Borough of Brent
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery, rent arrears management, and relevant housing legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges involved.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex arrears cases or improved income collection. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Your People Skills
Since this role involves working closely with residents, be ready to discuss how you've effectively communicated and negotiated with clients in the past. Highlight any experiences where you've achieved positive outcomes through collaboration.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to handle competing priorities and manage multiple projects. Think about how you would approach different situations related to tenancy sustainment and income maximisation, and be prepared to explain your thought process.
