At a Glance
- Tasks: Support the Rent Income Team with administrative tasks and resident enquiries.
- Company: Join Brent Council, a vibrant and diverse community-focused organisation.
- Benefits: Enjoy up to 33 days annual leave, excellent pension, and flexible working options.
- Other info: Be part of a supportive team during an exciting transformation period.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Organised, motivated, and customer-focused individuals with admin experience.
The predicted salary is between 34998 - 37134 £ per year.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community, making it an exciting time to join us.
Salary range: £34,998 - £37,134 p.a. incl. London weighting (plus fantastic benefits!)
Contract: Fixed term (24 Months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The Housing Management Service is recruiting Income Assistants to support the Rent Income Team in delivering an effective and customer-focused administrative service to residents across Brent. This is an exciting opportunity to join a fast-paced and supportive team at a time of transformation and service improvement. The successful candidates will play a key role in supporting the day-to-day administration of the Rent Income Team while helping to deliver high-quality services to residents.
You will provide administrative support across a range of income management activities, including:
- Responding to resident enquiries
- Maintaining accurate records
- Supporting tenancy sustainment activity
- Assisting with the monitoring and management of rent accounts
Working closely with Income Project Officers, Area Tenancy Managers, and wider Council services, you will contribute to a service that is focused on early intervention, resident support, and delivering positive outcomes for our communities. You will also support the team in maintaining accurate data, updating housing management systems, and ensuring residents receive a professional, responsive, and empathetic service.
We are looking for an organised and motivated individual who thrives in a busy environment and has a strong commitment to customer service. You will have experience carrying out administrative duties, excellent communication skills, and the ability to manage competing priorities effectively. Experience within housing management, income collection, or social housing services is desirable.
The successful candidates will have:
- An understanding of social housing and awareness of relevant housing legislation and welfare benefits
- Strong organisational and administrative skills
- Good attention to detail and accurate data entry skills
- Experience using Microsoft Office and housing management systems
- The ability to communicate confidently with residents and colleagues
- A proactive and positive approach to problem-solving
- A commitment to delivering high-quality resident-focused services
You will work well as part of a team, be willing to learn, and be motivated to contribute to a service that supports residents and strengthens tenancy sustainment.
Why join us?
We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
To learn more about our benefits, visit Our offer to you.
Closing date: Sunday 28 June 2026 (23:59)
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application; however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer, Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.
Income Assistant employer: Borough of Brent
Brent Council is an exceptional employer that prioritises the well-being and development of its staff, offering up to 33 days of annual leave, excellent pension contributions, and a range of health and wellbeing support. With a commitment to diversity and a supportive work culture, employees are encouraged to grow their careers through learning opportunities while contributing to meaningful community transformation in the vibrant borough of Brent.
StudySmarter Expert Advice🤫
We think this is how you could land Income Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Brent. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Brent's transformation agenda. Show us you’re not just interested in the role but also in how you can contribute to the community’s needs.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your personality shine through, so be ready to share your experiences and how they relate to the Income Assistant role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows you’re genuinely interested in joining the team.
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure your supporting statement is tailored to the job description. Highlight how your skills and experiences align with what we're looking for in an Income Assistant. This is your chance to shine, so don’t hold back!
Show Off Your Customer Service Skills:Since this role is all about delivering high-quality services to residents, be sure to showcase your customer service experience. Share specific examples of how you've helped others in previous roles – we love a good story!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We want to understand your qualifications without having to decipher complex sentences. Keep it simple and to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Borough of Brent
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and relevant legislation. Understanding the context of Brent's diverse community will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your organisational and administrative skills. Think about times when you've successfully managed competing priorities or provided excellent customer service, as these are key for the Income Assistant role.
✨Practice Empathy
Since the role involves supporting residents, practice how you would handle various resident enquiries. Demonstrating a proactive and empathetic approach during the interview can set you apart and show that you’re a good fit for the team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team's goals or how they measure success in delivering services. It shows your enthusiasm and helps you gauge if the role is right for you.
