At a Glance
- Tasks: Provide housing advice and assistance to resolve customer housing difficulties.
- Company: Join Brent Council, a vibrant and diverse London borough.
- Benefits: Up to 33 days leave, excellent pension, hybrid working, and health support.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Knowledge of homelessness legislation and strong customer service skills.
The predicted salary is between 42060 - 44685 € per year.
Salary range: £42,060 - £44,685 p.a. inc. London weighting
Contract: 3 x Permanent, 3 x Fixed - Term (3 months)
Hours of work: 36 hours per week
Location: Civic centre and other locations from time to time
An exciting opportunity.… Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.
The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.
The Post
This is a customer-facing role requiring direct contact with customers to provide housing advice and assistance to help resolve their housing difficulties. You will manage a high-volume caseload and provide an agile and responsive service to households where the Council has accepted the main homelessness duty under Part 7 of the Housing Act 1996. You will manage cases from the point of duty acceptance through to the provision of suitable accommodation or discharge of duty. You will provide customers with clear, accurate, and tailored housing advice in line with current legislation, policy, and corporate procedures. You will work closely with internal departments and external agencies to achieve positive housing outcomes and make effective use of temporary accommodation resources. The role will also involve carrying out home visits, office interviews, and telephone duties, maintaining accurate case records, and managing complex housing cases within a fast-paced frontline environment.
The Person
We are seeking a proactive and motivated individual with a strong commitment to delivering a high-quality, customer-focused service. You will be resilient, adaptable, and able to work effectively within a fast-paced frontline housing environment, maintaining professionalism and a solution-focused approach when managing complex and competing demands. The ideal candidate will have a strong working knowledge of homelessness legislation and housing policy, alongside the ability to effectively plan, organise, and prioritise a high-volume workload whilst maintaining excellent customer service. You will be confident in managing complex and sensitive cases, working collaboratively with colleagues and partner agencies, and applying a solution-focused approach to achieve positive outcomes for customers.
Why join us?
We know people achieve their best when they feel valued. At Brent, you’ll benefit from:
- Up to 33 days annual leave (depending on length of service) plus bank holidays
- Excellent pension with generous employer contributions (LGPS)
- Hybrid and flexible working options available for most roles
- Supportive family-friendly policies for parents, guardians, and carers
- Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme
- Financial support such as education sessions, childcare deposit loans, and season ticket loans
- Travel perks including affordable parking nearby, a Cycle to Work scheme, and great onsite facilities
- Learning and development opportunities to help you grow your career
- Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment
To learn more about our benefits, visit Our offer to you.
Closing date: Wednesday 3 June 2026 (23:59)
Additional Information
If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the essential requirements on the Job description. We will accept a CV in support of your application, however, you should still provide a supporting statement.
Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourages applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application.
We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances.
Brent has a positive approach to flexible working.
As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on recruitment@brent.gov.uk.
Housing Resolutions Officer employer: Borough of Brent
Brent Council is an exceptional employer that values diversity and fosters a supportive work environment, making it an ideal place for those passionate about community service. With generous benefits such as up to 33 days of annual leave, excellent pension contributions, and flexible working options, employees are empowered to thrive both personally and professionally. The council's commitment to employee growth through learning opportunities and a focus on health and wellbeing ensures that staff feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Resolutions Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Brent Council and its housing policies. Show us that you understand the community's needs and how you can contribute to their transformation agenda. Tailor your responses to highlight your customer-focused approach!
✨Tip Number 3
Practice your case management skills! Think of examples from your past experiences where you successfully managed complex situations. This will help you demonstrate your resilience and adaptability during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, make sure to include a strong supporting statement that clearly shows how you meet the essential requirements. We want to see your passion for helping others!
We think you need these skills to ace Housing Resolutions Officer
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure your supporting statement is tailored to the job description. Highlight how your experience aligns with the role of Housing Resolutions Officer and demonstrate your understanding of homelessness legislation and housing policy.
Showcase Your Customer Service Skills:Since this role is all about providing a high-quality, customer-focused service, don’t forget to showcase your customer service skills. Share examples of how you've successfully managed complex cases or provided support in a fast-paced environment.
Be Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. This will help us quickly see how you meet the essential requirements without wading through unnecessary fluff.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll find all the information you need right there. Plus, it helps us keep everything organised!
How to prepare for a job interview at Borough of Brent
✨Know Your Legislation
Make sure you brush up on homelessness legislation and housing policy before the interview. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position and understand the complexities involved.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've successfully handled difficult situations with clients in the past. Highlight your ability to remain calm and solution-focused under pressure, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
With a high-volume caseload expected, be ready to talk about how you prioritise tasks and manage your time effectively. Share specific strategies or tools you use to stay organised, which will illustrate your capability to handle the demands of the role.
✨Engage with the Community Aspect
Brent values its diverse community, so express your enthusiasm for working in such an environment. Discuss any previous experience you have in community engagement or working with diverse populations, as this will show your commitment to the council's mission.
