At a Glance
- Tasks: Welcome library customers, assist with services, and help deliver engaging events.
- Company: Join Barnet Council, a vibrant community-focused organisation.
- Benefits: Enjoy 31 days annual leave, flexible working options, and lifestyle discounts.
- Other info: Great training opportunities and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Good customer care skills and basic literacy and numeracy.
The predicted salary is between 20000 - 25000 £ per year.
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. Our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the role
- Please note that this is 3 possible roles, one at 7 hours and the others at 3 hours per week. Salary will be pro rated.
- To welcome all library customers and identify their individual needs, to provide a quality service and to enable customers to make full use of the facilities available.
- To help produce resources and guidance for customers in volunteer supported and technology enabled opening hours.
- To interact with customers throughout their visit, and assist them with the use of self service equipment and other services and systems.
- To provide an efficient library and information service in the library where you are based under the direction of the Library Customer Services Manager/Assistant Library Customer Services Manager, ensuring that agreed standards of service are met.
- To deliver library events and activities as directed.
About you
- Knowledge of the range of services offered at libraries.
- Good customer care skills.
- Good standard of numeracy and literacy skills.
- Ability to support colleagues in the delivery of library services to customers.
What we offer
- 31 days annual leave, plus public and bank holidays.
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents.
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time.
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more.
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership.
- Excellent training and development opportunities.
- Employee well-being training programs including confidential employee assistance.
How to apply
Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Neha Dhakar on Neha.Dhakar@Barnet.gov.uk.
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.
Barnet Council is committed to equality of opportunity in the provision of services, and all staff are expected to promote equality in the workplace and in the services the Council delivers. We value diversity and welcome applications from all backgrounds.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate your suitability for the position.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically.
Weekend & Evening Library Assistants in London employer: Borough of Barnet
The Borough of Barnet is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With extensive annual leave and dedicated training opportunities, the Facilities Team Lead role provides a meaningful chance to contribute to the community while developing your career in a vibrant Greater London setting.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend & Evening Library Assistants in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Borough of Barnet and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Borough of Barnet and let us see your personality shine through!
We think you need these skills to ace Weekend & Evening Library Assistants in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Borough of Barnet.
Get Familiar with Our Brand:Before applying, take some time to learn about Borough of Barnet and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Borough of Barnet
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Borough of Barnet.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Borough of Barnet will surely appreciate.
