At a Glance
- Tasks: Provide top-notch technical support and administrative assistance in a dynamic council environment.
- Company: Join Barnet Council, a vibrant community-focused organisation committed to making a difference.
- Benefits: Enjoy 31 days of annual leave, flexible working options, and lifestyle discounts.
- Other info: Embrace a supportive workplace that values diversity and offers excellent training opportunities.
- Why this job: Make a real impact in your community while developing valuable skills and experience.
- Qualifications: GCSE or equivalent, customer service experience, and attention to detail required.
The predicted salary is between 28800 - 43200 £ per year.
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council, we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. Our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the role
To positively contribute to the Planning, Building Control and Street Naming and Numbering service in accordance with the aims, objectives, and priorities of the Council to an agreed quality, performance standards and in a cost-effective manner. To carry out a broad range of administrative work and technical support within the Planning, Building Control and Street Naming and Number service by assisting in the provision of a high-quality, customer-focused service. The role is hybrid, attendance at the office is required for fixed days each week. There may be times when it is expected for the post holder to travel outside of the Borough to deliver services on behalf of Barnet.
About you
- Education to GCSE, O Level or equivalent.
- Experience of providing a high standard of customer service and undertaking detailed, intensive work in a busy administrative environment.
- Experience of records management and producing accurate data and documents.
- Previous experience in Planning, Building Control or Street Naming and Numbering or related technical department.
What we offer
- 31 days annual leave, plus public and bank holidays.
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents.
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time.
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more.
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership.
- Excellent training and development opportunities.
- Employee well-being training programmes including confidential employee assistance.
How to apply
Read the job description and person specification before clicking 'Apply' to commence the online application form. If you would like any further information about the role before applying, please contact Gemma Apan.
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, which may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Employment Data and Insights to Accelerate Screening, Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.
To deliver Barnet Council's commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. We value diversity and welcome applications from all backgrounds. Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to ensure our disabled applicants and those with health conditions are supported throughout our recruitment process.
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts, we may close vacancies before the stated closing date if a sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
Technical Support Officer in London employer: Borough of Barnet
Barnet Council is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture that values inclusivity and collaboration. With generous benefits such as 31 days of annual leave, access to the Local Government Pension Scheme, and flexible working options, employees can achieve a healthy work-life balance while contributing to the betterment of the vibrant Barnet community. The council is committed to employee growth through excellent training opportunities and a focus on diversity, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in London
✨Tip Number 1
Get to know Barnet Council's values inside out! When you’re chatting with them, drop in how your own values align with theirs. It shows you’re not just another applicant but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your past experiences relate to the role. We can even help you with mock interviews if you need a bit of extra confidence!
✨Tip Number 3
Don’t forget to ask questions during your interview! It’s a two-way street, and showing curiosity about the role and the team can really set you apart. Plus, it helps you figure out if Barnet is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you need help!
We think you need these skills to ace Technical Support Officer in London
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description and person specification. This will help you understand what Barnet Council is looking for and tailor your application to match their needs.
Show Off Your Customer Service Skills:Since this role involves providing a high standard of customer service, make sure to highlight any relevant experience you have. Share specific examples of how you've gone above and beyond for customers in previous roles.
Be Detail-Oriented:Given the nature of the work, attention to detail is key. When filling out your application, double-check your information and ensure that all documents are accurate and well-presented. This shows that you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s straightforward and ensures your application goes straight to the right place. Plus, it’s a great way to keep track of your application status!
How to prepare for a job interview at Borough of Barnet
✨Know the Council's Values
Before your interview, take some time to familiarise yourself with Barnet Council's values: Learning to Improve, Caring, Inclusive, and Collaborative. Think of examples from your past experiences that demonstrate how you embody these values, as they will be key in showing your fit for the role.
✨Showcase Your Customer Service Skills
As a Technical Support Officer, providing high-quality customer service is crucial. Prepare specific examples of how you've successfully handled customer queries or issues in previous roles. Highlight your ability to remain calm under pressure and your commitment to resolving problems efficiently.
✨Understand the Role's Requirements
Make sure you thoroughly read the job description and person specification. Be ready to discuss how your experience aligns with the responsibilities of the role, particularly in areas like records management and technical support within planning or building control.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, hybrid working arrangements, or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
