At a Glance
- Tasks: Provide an efficient Home Library Service and supervise volunteers.
- Company: Join Barnet Council, a vibrant community-focused organisation.
- Benefits: Enjoy 31 days annual leave, flexible working, and lifestyle discounts.
- Other info: Great training opportunities and a commitment to work-life balance.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: GCSE equivalent education, customer service experience, and a clean driving licence.
The predicted salary is between 40500 - 49500 £ per year.
Important Information for Current Barnet Council Employees: Where possible, employees who have access to Oracle are encouraged to apply via the Opportunity Marketplace (Internal Career Site). This helps to ensure applications are correctly identified as internal and avoids potential delays during the recruitment process.
About Barnet Council: Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. Our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the role:
- To provide an efficient and effective service from the Home Library Service under the direction of the ALCSM and LCSM for the relevant locality.
- To supervise Home Library Service volunteers.
- To maintain day-to-day relationships with key Home Library Service partners and stakeholders.
About you:
- A good standard of education, equivalent to GCSE grades A -C or 9 - 4.
- Good standard of numeracy and literacy skills.
- Experience of driving and a current, clean driving license.
- Experience of delivering excellent customer service.
What we offer:
- 31 days annual leave, plus public and bank holidays.
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents.
- A comprehensive Flexible Working Policy which supports work-life balance by empowering staff and management to make decisions around when, where, and how work is done.
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more.
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership.
- Excellent training and development opportunities.
- Employee well-being training programs including confidential employee assistance.
How to apply: Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Sim Branaghan on Simeon.Branaghan@Barnet.gov.uk.
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, which may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Employment Data and Insights to Accelerate Screening, Employment History References, DBS Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. We value diversity and welcome applications from all backgrounds.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
Home Library Service Officer in London employer: Borough of Barnet
Barnet Education & Learning Service (BELS) is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for finance professionals looking to make a meaningful impact in the education sector. With a competitive salary, contributory pension scheme, and a strong commitment to work-life balance, employees enjoy the flexibility of predominantly remote work while being part of a motivated team dedicated to safeguarding and promoting the welfare of children and young people. BELS also values diversity and equity, offering ongoing professional development opportunities and fostering an inclusive environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Home Library Service Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Borough of Barnet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Borough of Barnet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Library Service Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Borough of Barnet:Your cover letter is your chance to shine! Tell us why you want to work at Borough of Barnet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Borough of Barnet!
How to prepare for a job interview at Borough of Barnet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
