At a Glance
- Tasks: Be the go-to person for helpdesk support, managing requests and ensuring smooth operations.
- Company: Join Barnet Council, a vibrant community-focused organisation dedicated to making a difference.
- Benefits: Enjoy 31 days of annual leave, flexible working options, and lifestyle discounts.
- Other info: Great training opportunities and a commitment to work-life balance.
- Why this job: Make an impact in your community while gaining valuable experience in facilities management.
- Qualifications: A Levels or equivalent experience, plus familiarity with helpdesk software and Microsoft applications.
The predicted salary is between 30000 - 40000 € per year.
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the role
The Helpdesk Officer will act as the first point of contact for internal and external stakeholders, providing a professional client focused helpdesk service. The postholder will manage and coordinate the day-to-day operations of the building maintenance and reactive repairs helpdesk which supports the local authority’s managed estate. The postholder logs, triages, and monitors requests, ensuring issues are passed to the correct teams, resolved within agreed timeframes and communicated clearly to all stakeholders. The role supports the smooth operation of building services, maintenance, and service delivery functions.
About you
- Good standard of education to a minimum of A Level or equivalent professional experience
- Training or certification or equivalent professional experience in Concerto or similar helpdesk software
- Previous experience of all Microsoft applications including Excel and other software systems
- Experience within facilities management, building services, housing, or local government helpdesk role
- Ability to work under own initiative and work as part of a team and individually
What we offer
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well-being training programs including confidential employee assistance
How to apply
Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Nadir Hashim on Nadir.Hashim@Barnet.gov.uk
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Helpdesk Officer in London employer: Borough of Barnet
Barnet Council is an exceptional employer that prioritises the well-being and development of its staff, offering a generous 31 days of annual leave alongside public holidays, and access to the Local Government Pension Scheme for a secure retirement. With a strong commitment to work-life balance through flexible working options and a culture rooted in collaboration and inclusivity, employees are encouraged to grow professionally through excellent training opportunities and lifestyle benefits, making it a rewarding place to work in the vibrant borough of Barnet.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Officer in London
✨Tip Number 1
Get to know Barnet Council's values inside out! When you’re chatting with them, drop in how you embody those values like Learning to Improve and Collaboration. It shows you’re not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your helpdesk scenarios! Think about common issues that might come up and how you’d handle them. This will help you sound confident and prepared when they ask about your experience during the interview.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by asking about their current projects or challenges they face. It’s a great way to demonstrate your enthusiasm and get a feel for the team dynamics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to explore more about Barnet Council and what they stand for before you hit that submit button.
We think you need these skills to ace Helpdesk Officer in London
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description and person specification. This will help you understand what Barnet Council is looking for and tailor your application to highlight your relevant skills and experiences.
Showcase Your Experience:When filling out the application, make sure to emphasise any previous experience you have in helpdesk roles or facilities management. Use specific examples to demonstrate how you've successfully handled similar responsibilities in the past.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure that your writing is easy to read. Remember, the goal is to communicate your qualifications effectively without overwhelming the reader.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re following the correct process. Plus, it helps us keep everything organised!
How to prepare for a job interview at Borough of Barnet
✨Know Your Stuff
Before the interview, make sure you’re familiar with the job description and the key responsibilities of a Helpdesk Officer. Brush up on your knowledge of helpdesk software like Concerto and be ready to discuss your experience with Microsoft applications, especially Excel.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage helpdesk operations and coordinate maintenance requests. Highlight any experience in facilities management or local government settings, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Initiative
The role requires both teamwork and the ability to work independently. Be ready to share instances where you’ve successfully collaborated with others, as well as times when you took the initiative to solve problems on your own.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the council is currently facing, or how they measure success in the Helpdesk Officer role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
