Income and Recovery Recovery Officer - Fixed Term Contract
Colindale, London, United Kingdom and 1 more (Hybrid)
Job Information
- Job Identification: 1429
- Posting Date: 07/16/2026, 04:16 PM
- Open Until: 07/30/2026, 10:55 PM
- Locations: 2 Bristol Avenue, London, NW9 4EW, GB (Hybrid)
- Job Schedule: Full time
- Working Hours: 36
Role Overview
Work as part of a dedicated, multi-disciplinary team to review and process adult social care cases with outstanding debt to the local authority and develop more effective processes to prevent debt occurring and address it early. This role will be based within Customer Finance but will work across Multidisciplinary Teams with a focus on debt recovery arrangements.
Key Responsibilities
- Review case notes and collaborate with social care staff to understand client circumstances and case history, including reasons for debt.
- Work with clients and their families/carers to resolve queries and arrange payments of outstanding debts, including phone calls and, where appropriate, home visits.
- Complete or update financial assessments and set up ongoing payment arrangements to avoid future debts, promoting direct debit where possible.
- Update case notes to ensure accuracy and support ongoing case management.
- Support work to agree best working processes for the department and contribute to written policies and procedures.
- Provide regular feedback to the Customer Finance Team Manager on casework progress, escalating issues that delay recovery or involve complexity requiring management oversight.
- Work closely with external agencies in debt recovery activity, ensuring clients and families have access to appropriate support.
- Maintain up‑to‑date case information, including financial data, on Mosaic to enable reporting and tracking of outstanding debt.
- Implement and maintain appropriate financial control procedures, rigorously applying restrictions around recovery arrangements as set out in policy.
Benefits
- 31 days annual leave, plus public and bank holidays
- Work‑life balance options including hybrid working, flexitime, job share, home working, part‑time
- Vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well‑being training programs including confidential employee assistance
Equality and Diversity
Barnet Council is an equal opportunities employer and commits to safeguarding and promoting the welfare of children, young people, and vulnerable adults. The Council is a Disability Confident and Committed Employer and welcomes applications from all backgrounds.
Income and Recovery Recovery Officer - Fixed Term Contract employer: Borough of Barnet
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