Financial Assessment Officer (Internal Candidates Only)

This position is open to internal candidates only. Any applications received from external candidates will not be considered and will be automatically rejected.

Important Information for Current Barnet Council Employees: Where possible, employees who have access to Oracle are encouraged to apply via the Opportunity Marketplace (Internal Career Site). This helps to ensure applications are correctly identified as internal and avoids potential delays during the recruitment process.

About the role: As a Financial Assessment Officer, you will play a key role in delivering the Council’s financial assessment and income service for Adult Social Care. Working as part of a supportive team, you will calculate client contributions towards residential and community care services, ensuring assessments are completed accurately and in line with the Care Act and the Council’s Fairer Contributions Policy. You will provide advice and support to service users, their representatives and professionals, helping to maximise income and resolve financial queries. The role also involves maintaining accurate records, raising invoices, supporting debt recovery processes and working collaboratively with colleagues across the Council and external agencies to deliver an efficient and customer-focused service.

About you: To be successful in this role, you will have:

• Experience of undertaking financial assessments, income collection, billing, debt recovery, or working within a financial administration environment.
• Knowledge of the Care Act, Fairer Charging/Fairer Contributions principles, or the ability to interpret and apply complex legislation, policies and guidance.
• Excellent communication and customer service skills, with the ability to explain financial information clearly and sensitively to a range of audiences.
• Experience of working with vulnerable customers and managing sensitive or confidential information with professionalism and empathy.
• Strong organisational and analytical skills, with the ability to maintain accurate records, prioritise workloads and meet deadlines.
• Good IT skills, including experience using Microsoft Office applications and electronic systems or databases.

What we offer:

• 31 days annual leave, plus public and bank holidays.
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time.
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more.
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership.
• Excellent training and development opportunities.
• Employee well-being training programs including confidential employee assistance.

How to apply: Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact susan.friar@barnet.gov.uk.

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.

Barnet Council is committed to equality of opportunity in the provision of services, and all staff are expected to promote equality in the workplace and in the services the Council delivers. We value diversity and welcome applications from all backgrounds.

Barnet Council embraces all forms of flexible working and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview.

Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.

All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate your suitability for the position.

Due to the high number of applications that are received for some posts, we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.

Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically.