At a Glance
- Tasks: Deliver exceptional customer service and share your passion for cooking.
- Company: Join Borough Kitchen, the UK's leading premium kitchen retailer.
- Benefits: Enjoy industry-leading discounts, complimentary Cook School classes, and wellbeing support.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
- Why this job: Be part of a team that values your love for food and entertaining.
- Qualifications: A passion for cooking and excellent communication skills are essential.
The predicted salary is between 12 - 12 £ per hour.
Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.
About the Role
Borough Kitchen is looking for an outgoing and friendly full-time Sales Associate with a genuine passion for food and cooking to join our store. The ideal candidate will enjoy sharing their knowledge and delivering second-to-none advice and customer service.
What you’ll be doing:
- Delivering an excellent, welcoming and personal customer experience
- Understanding customers’ needs and confidently recommending the right products
- Building lasting customer relationships and encouraging repeat visits
- Developing strong product knowledge through ongoing training
- Replenishing stock and identifying selling trends and low-stock items
- Maintaining excellent store standards, displays and merchandising
- Processing purchases, arranging deliveries and providing after-sales service
- Introducing customers to our wider range, including special orders and our online shop
Please note: Weekend and bank holiday availability is required. December is our busiest trading month, so we ask our team to plan annual leave outside of December wherever possible.
Requirements:
- A genuine passion for cooking, food and entertaining
- Excellent communication and interpersonal skills
- A friendly, outgoing and proactive approach
- An enthusiasm for learning about our products and developing selling skills
- Previous retail experience is an advantage, but not essential
- Weekend availability is required
Benefits:
- Industry-leading discounts across our portfolio of trusted, high-quality brands
- Complimentary Cook School classes
- Longevity holiday benefit for our longstanding team members
- Option to purchase additional annual leave
- Free access to our comprehensive Employee Assistance Programme (EAP) providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it
- Optional BUPA Private Medical Insurance, employee-funded through salary sacrifice
We are a proud London Living Wage employer. This accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining.
Borough Kitchen is an equal opportunities employer. We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. We value and respect every team member, whether you're part-time or on a fixed-term contract.
Sales Associate - Borough Kitchen Battersea in London employer: Borough Kitchen
Borough Kitchen is an excellent employer that fosters a supportive and dynamic work culture, perfect for those looking to thrive in the retail sector. With a strong emphasis on employee growth and development, we offer comprehensive training and career advancement opportunities, all while being part of a passionate team dedicated to delivering exceptional service. Located in a vibrant area, our workplace promotes collaboration and innovation, making it an ideal environment for motivated individuals to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Borough Kitchen Battersea in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Borough Kitchen, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Borough Kitchen!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Borough Kitchen, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Borough Kitchen and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Borough Kitchen that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Borough Kitchen
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
