At a Glance
- Tasks: Support daily store operations and lead a passionate team in delivering exceptional customer service.
- Company: Join Borough Kitchen, the UK's leading premium retailer for cooking enthusiasts.
- Benefits: Enjoy industry-leading discounts, complimentary Cook School classes, and a supportive work environment.
- Other info: Flexible hours, including weekends and holidays, with excellent career growth opportunities.
- Why this job: Be part of a dynamic team that shares your love for cooking and entertaining.
- Qualifications: 2+ years of retail experience with strong leadership and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Borough Kitchen is looking for an organised and customer-focused Assistant Store Manager to support the smooth day-to-day running of our Hampstead store. Working closely with the Store Manager, this role will help oversee store operations, support the team, maintain high standards of customer service and presentation, and contribute to sales performance. The ideal candidate will have strong retail experience, good communication skills, and a practical, hands-on approach. This role would suit someone who enjoys working with customers and our products, supporting a team, and helping to create a positive and well-run store environment.
Location: 1 Hampstead High St, London NW3 1RG
Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays)
Good to know: Our peak season falls in November and December, with Saturdays and Sundays being our most active days. Working during these periods is an important part of supporting our customers and the wider team. As part of this, it is a requirement that you will work on Christmas Eve and Boxing Day.
About Borough Kitchen
Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.
About the role
- Support the Store Manager in overseeing daily store operations and achieving sales and performance goals
- Lead by example, delivering exceptional service and product knowledge to every customer
- Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback
- Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels
- Maintain high standards of visual merchandising and store presentation
- Assist in developing and implementing sales strategies to drive growth and enhance customer engagement
- Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork
- Ensure the store is consistently clean, tidy, and well-organised
- Handle customer queries and complaints with professionalism and care
- Take ownership of delegated tasks and act as the Store Manager’s deputy when required
Requirements
- A minimum of 2 years’ retail experience, with management or supervisory responsibility
- A genuine passion for cooking and a strong knowledge of kitchen products and trends
- Experience in ordering, receiving, and managing stock, with attention to detail and accuracy
- Proven experience in visual merchandising and maintaining high store standards
- Excellent organisational and communication skills
- Strong leadership skills with the ability to motivate and inspire a team
- Ability to multitask and manage competing priorities in a fast-paced environment
- Flexibility to work weekends, bank holidays, and varying shifts as required
- Proven ability to achieve and exceed sales targets
Benefits
- Industry-leading discounts across our portfolio of trusted, high-quality brands
- Complimentary Cook School classes
- Longevity holiday benefit
- Option to purchase additional annual leave
- Free access to our comprehensive Employee Assistance Programme (EAP) providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it.
We are a proud London Living Wage employer. This accreditation reflects our commitment to supporting our team not just as employees, but as valued experts in cooking and dining. Borough Kitchen is an equal opportunities employer. We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. We value and respect every team member, whether you're part-time or on a fixed-term contract.
Assistant Store Manager - Hampstead in London employer: Borough Kitchen
Borough Kitchen is an exceptional employer that prioritises a positive work culture and employee growth, making it an ideal place for those passionate about cooking and customer service. Located in the vibrant Hampstead area, employees benefit from industry-leading discounts, complimentary Cook School classes, and a commitment to the London Living Wage, ensuring that every team member feels valued and supported. With opportunities for professional development and a collaborative team environment, Borough Kitchen fosters a rewarding experience for all staff members.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Hampstead in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Borough Kitchen, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Borough Kitchen!
We think you need these skills to ace Assistant Store Manager - Hampstead in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Borough Kitchen, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Borough Kitchen and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Borough Kitchen that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Borough Kitchen
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
