Assistant Store Manager - Chiswick

Location: 186 Chiswick High Road, London W4 1PP

Hours: Full-time (40 hours). Store opening hours: Sunday - Friday 10:00 - 18:00, Saturday 9:30 - 18:00.

About Borough Kitchen: Borough Kitchen is a leading cook shop for passionate home chefs, offering everything needed for cooking and entertaining - from the kitchen to the table. We carefully curate exceptional cookware, tableware, and kitchen essentials, each selected for its quality, functionality, and timeless design. With five stores across London, a thriving e-commerce platform, and a successful cook school, we are dedicated to helping our customers cook with confidence and enjoyment.

The Role: As the Assistant Store Manager, you will play a key role in supporting the Store Manager with the day-to-day operations of the shop. You will help to lead, motivate, and develop the team, ensuring the store runs smoothly and meets its sales targets. This is an excellent opportunity for someone with retail and team leadership experience who is passionate about cooking, design, and delivering outstanding customer service.

Responsibilities:

• Support the Store Manager in overseeing daily store operations and achieving sales and performance goals.
• Lead by example, delivering exceptional service and product knowledge to every customer.
• Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback.
• Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels.
• Maintain high standards of visual merchandising and store presentation.
• Assist in developing and implementing sales strategies to drive growth and enhance customer engagement.
• Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork.
• Ensure the store is consistently clean, tidy, and well-organised.
• Handle customer queries and complaints with professionalism and care.
• Take ownership of delegated tasks and act as the Store Manager's deputy when required.

Requirements:

• A minimum of 2 years' retail experience, with management or supervisory responsibility - A must.
• Experience in ordering, receiving, and managing stock, with attention to detail and accuracy.
• A genuine passion for cooking and a strong knowledge of kitchen products and trends.
• Proven experience in visual merchandising and maintaining high store standards.
• Excellent organisational and communication skills.
• Strong leadership skills with the ability to motivate and inspire a team.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Flexibility to work weekends, bank holidays, and varying shifts as required.
• Proven ability to achieve and exceed sales targets.

Be part of a passionate and knowledgeable team that values quality and craftsmanship. Industry-leading discount programme on products for our employees. Complimentary Cook School classes. Company events. Access to an employee assistance programme, which includes free counselling sessions, financial and legal advice, and discounts and cash back offers across 1,200+ brands, plus a wide range of health and wellbeing resources.

Borough Kitchen is proud to be both an Equal Opportunities Employer and a London Living Wage Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.