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- Tasks: Lead your store team to create memorable coffee experiences for customers.
- Company: Join Costa Coffee, where passion and teamwork drive success.
- Benefits: Enjoy a competitive salary, bonuses, and generous staff discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the face of Costa Coffee and inspire your team to greatness.
- Qualifications: Experience in retail management and a love for coffee and people.
The predicted salary is between 30000 - 40000 £ per year.
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And you’ll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. It’s going to be a thrilling ride.
A bit about the role:
- Everything – and we mean everything – is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. It’s all yours to own and grow.
- Creating the perfect space for customers to kick back with our coffee.
- Drumming up fresh ideas that meet customers’ ever-changing wants and needs.
- Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition.
- Inspiring your team to get buzzed about the business.
- Training and developing your team to reach their full potential.
A bit about you:
- A passion for coffee and people is just the start of what we’re looking for.
- Experience in leading a store team and inspiring them to strive for excellence.
- A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity.
- A brand ambassador who ensures attention to brand standards.
- An ambitious character who wants to be part of our growth journey.
- Ability to thrive under pressure and execute at pace.
- Experience of managing, coaching and developing team members – they could be our future leaders.
- A hands‑on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service.
- Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns.
What we can offer:
- Competitive Salary Package.
- Yearly managerial performance bonus scheme.
- 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card).
- Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership.
- Worked within a customer facing environment; and worked in the hospitality/ retail industry.
Store Manager in Kent employer: Borough Green
Contact Detail:
Borough Green Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Kent
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Costa Coffee's values and mission. Show us that you’re not just a fit for the role, but also for the team. Bring your passion for coffee and people to the forefront!
✨Tip Number 2
Prepare some killer questions! When we ask if you have any questions, it’s your chance to shine. Ask about team dynamics or how they celebrate successes. This shows us you’re genuinely interested in being part of our journey.
✨Tip Number 3
Show off your leadership skills! Share specific examples of how you’ve inspired teams in the past. We want to hear about your experience in coaching and developing others – it’s all about growing together!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds. Plus, it shows you’re keen on the role and ready to take ownership!
We think you need these skills to ace Store Manager in Kent
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let your love for coffee shine through! Share any experiences that highlight your enthusiasm for the beverage and how it connects to your customer service skills.
Highlight Your Leadership Experience: Make sure to showcase your experience in leading teams. Talk about specific instances where you inspired your team or improved performance, as this is key for a Store Manager role.
Be Commercially Savvy: Demonstrate your understanding of managing costs and maximising sales opportunities. Use examples from your past roles to illustrate how you've successfully managed stock and labour.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our Costa Coffee family!
How to prepare for a job interview at Borough Green
✨Know Your Coffee
Make sure you brush up on your coffee knowledge before the interview. Costa Coffee is all about great coffee, so being able to talk passionately about different types of coffee, brewing methods, and customer preferences will show that you're genuinely interested in the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired your team or improved performance. This role is all about taking ownership and leading from the front, so demonstrating your leadership style will be key.
✨Think Commercially
Costa Coffee wants someone with a commercial mindset. Be ready to discuss how you've maximised sales opportunities in previous roles. Bring ideas on how you could drive sales and improve customer experience in the store – they’ll love your proactive approach!
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess how you'd handle various situations in the store. Think about challenges you might encounter, like managing stock or dealing with customer complaints, and prepare your responses to show your problem-solving skills.