At a Glance
- Tasks: Greet patients, manage appointments, and support the clinical team in a busy environment.
- Company: A caring healthcare practice in a beautiful semi-rural location in Kent.
- Benefits: Competitive pay, full training provided, and a supportive team atmosphere.
- Other info: Join a dedicated team committed to high-quality patient care with growth opportunities.
- Why this job: Be the first point of contact for patients and make a real difference in their experience.
- Qualifications: GCSEs in English and Maths; previous reception experience is a plus but not required.
We are looking for a friendly, positive individual with a can-do attitude who can work effectively as part of our team. We need someone who has a calm approach and can handle a variety of tasks in a busy environment.
Main duties of the job
- Patient Interaction:Greet patients warmly and manage check-ins, ensuring they feel welcome and informed about their appointments.
- Appointment Management:Efficiently schedule and manage appointments using our digital systems, ensuring optimal use of clinician time.
- Communication:Handle phone calls and emails, providing information and directing queries to the appropriate team members.
- Support:Assist patients with completing necessary forms, especially those who may not have internet access.
- Coordination:Work closely with the clinical team to ensure smooth patient flow and manage any urgent requests
About us
Situated in a desirable semi-rural location in Kent, our practice is both a dispensing and training facility with additional services such as Minor Surgery, ENT, Vasectomies, Admin team and Gynaecology Clinics. Our team is committed to delivering high-quality, patient-centred care, and you will play a crucial role in providing exceptional Reception support and be our patients first point of contact. We take pride in our professional and caring approach to supporting our patients and the local community
Job responsibilities
- Excellent communication and interpersonal skills.
- Proficiency in using digital systems for scheduling and patient management.
- Empathy and patience in dealing with a diverse patient population.
- Strong organisational skills and the ability to manage multiple tasks efficiently.
- Previous experience in a healthcare setting is desirable but not essential.
Person Specification
Qualifications
- GCSE grade A to C in English and Maths
- Previous Reception experience but not essential as full training will be provided.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.50 an hour£13.00 per hour after successful completion of probation
#J-18808-LjbffrReceptionist in Sevenoaks employer: Borough Green Medical Practice
Join our dedicated team in a semi-rural location in Kent, where we prioritise high-quality, patient-centred care. As a Receptionist, you will benefit from a supportive work culture that values professional growth and offers comprehensive training, ensuring you feel confident in your role. With a focus on teamwork and community engagement, this position provides a rewarding opportunity to make a meaningful impact in the lives of our patients.
Contact Detail:
Borough Green Medical Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Sevenoaks
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact. Role-play with a friend to nail that warm greeting and calm approach we’re looking for.
✨Tip Number 3
Show off your organisational skills! Think of examples where you've juggled multiple tasks. We want to see how you can manage appointments and keep everything running smoothly.
✨Tip Number 4
Be ready to demonstrate empathy! Prepare to share experiences where you've helped others, especially in busy situations. This will highlight your ability to support our diverse patient population.
We think you need these skills to ace Receptionist in Sevenoaks
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and positive attitude. Remember, we’re looking for someone who fits in with our team!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your communication skills and any experience you have with digital systems, as these are key for us in managing patient interactions.
Show Your Empathy:Since you'll be dealing with a diverse patient population, it’s important to convey your empathy and patience in your application. Share examples of how you've supported others in the past, especially in busy environments.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Borough Green Medical Practice
✨Show Your Friendly Side
As a receptionist, your warm and welcoming nature is key. Practice greeting someone as if they were a patient, showcasing your positive attitude and ability to make them feel at ease right from the start.
✨Master the Digital Tools
Familiarise yourself with common scheduling and patient management systems. If you know what tools the practice uses, mention any relevant experience or express your eagerness to learn quickly during the interview.
✨Demonstrate Empathy
Think of examples where you've shown patience and understanding, especially in busy or stressful situations. This will highlight your ability to handle diverse patient needs effectively.
✨Organise Your Thoughts
Prepare for questions about managing multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showing how you can juggle various responsibilities while maintaining a calm approach.
