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- Tasks: Manage council tax and benefits, ensuring accurate processing and customer support.
- Company: Join the Borough Council of King's Lynn & West Norfolk, a supportive and professional team.
- Benefits: Competitive salary, full-time hours, and opportunities for personal development.
- Why this job: Enjoy a dynamic role with varied tasks and the chance to make a difference in your community.
- Qualifications: 5 GCSEs including Maths and English, plus strong communication and teamwork skills.
- Other info: A great opportunity for career growth in a busy and rewarding environment.
The predicted salary is between 20400 - 23700 £ per year.
Starting salary between £24,414 and £28,152 per annum. Based at King's Court Council Offices, King's Lynn.
We are looking for a confident, numerate and customer-focused individual to join our busy Revenues Team. If you take pride in producing accurate, high-quality work and enjoy a role where no two days are the same, this could be for you. You will be part of a supportive team that values professionalism, development and high-quality service.
This is a busy and varied role where you will predominantly deal with council tax, but may also have to deal with business rates, housing benefit and council tax support, from processing changes and issuing bills to recovering unpaid debts. You will deal with customer enquiries, keep records up to date, issue correspondence, and ensure legislation and procedures are followed.
You will have 5 GCSEs (Grades 4-9/C or above) including Maths and English, along with experience using computer based systems. Strong communication, attention to detail and the ability to manage deadlines are essential, as is working effectively as part of a team.
Appointment is subject to a satisfactory basic DBS check.
Revenues and Benefits Officer employer: Borough Council of Kings Lynn & West Norfolk
Contact Detail:
Borough Council of Kings Lynn & West Norfolk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Officer
✨Tip Number 1
Network like a pro! Reach out to people in the Revenues and Benefits field on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to council tax and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work that demonstrate your attention to detail and ability to manage deadlines. This will help you stand out as a candidate who takes pride in their work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Revenues and Benefits Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with council tax, business rates, and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Revenues Team. Share specific examples of your work ethic and attention to detail that align with our values.
Show Off Your Numeracy Skills: Since this role involves dealing with numbers, make sure to mention any relevant experience or qualifications that demonstrate your numeracy skills. We love candidates who can handle figures with confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Borough Council of Kings Lynn & West Norfolk
✨Know Your Numbers
As a Revenues and Benefits Officer, you'll be dealing with figures daily. Brush up on your maths skills and be prepared to discuss how you've handled numerical data in previous roles. This will show your confidence and competence in managing finances.
✨Customer Service is Key
This role requires a strong focus on customer service. Think of examples where you've successfully resolved customer enquiries or complaints. Be ready to demonstrate your communication skills and how you ensure a high-quality service.
✨Familiarise Yourself with Legislation
Understanding the relevant legislation around council tax and benefits is crucial. Do some research on current laws and procedures. Being able to discuss these during your interview will highlight your commitment to following regulations and your readiness for the role.
✨Showcase Teamwork Skills
Since this position involves working as part of a team, prepare to share experiences where you've collaborated effectively with others. Highlight your ability to manage deadlines while supporting your colleagues, which is essential in a busy environment like this.
