At a Glance
- Tasks: Manage luxury property maintenance and ensure exceptional aftercare for high-end clients.
- Company: Specialist business in London's super-prime residential market.
- Benefits: Competitive salary, hybrid working, and opportunities to work with elite clients.
- Other info: Dynamic role with a focus on building relationships and making impactful decisions.
- Why this job: Be the go-to person for maintaining stunning homes worth millions.
- Qualifications: Experience in property management and excellent client-facing skills required.
The predicted salary is between 62500 - 62500 £ per year.
Maintenance Property Manager aka Aftercare Manager (Super-Prime Residential) Kensington / Hybrid
When most people hear "property maintenance", they picture Dave arriving in a Transit to fix a dripping tap. This isn’t that. The sort of homes you’ll be looking after have wine cellars worth more than most people’s houses. I’m working with a specialist business operating within London’s super-prime residential market. They manage and maintain some of the most exceptional private homes in the country, acting as a trusted partner to UHNW individuals, family offices and estate managers.
They’re looking for someone who can sit comfortably between client, consultant, contractor and specialist trades. Someone commercially aware. Someone organised. Someone who understands that when a client spends eight figures on a property, "that’ll do" generally isn’t part of the conversation.
The role includes:
- Managing the transition from major refurbishment projects into long-term maintenance and aftercare
- Pricing and managing planned maintenance programmes
- Coordinating larger works including kitchens, bathrooms, MEP upgrades and specialist repairs
- Managing contractors, consultants and specialist suppliers
- Building relationships with clients, property managers and family offices
- Helping improve and modernise maintenance systems and processes
This isn’t a role for someone who likes hiding behind email chains. You’ll be trusted to make decisions, build relationships and represent the business with some very discerning clients.
You’ll probably have:
- Strong property, maintenance or project management experience (in the super-prime residential or hotels sectors)
- Excellent client-facing skills
- Good commercial awareness
- Experience managing contractors and consultants
- An eye for detail bordering on the mildly obsessive
If you’ve ever looked around a £25m house and immediately started spotting the maintenance issues rather than admiring the artwork, this could be worth a conversation.
Aftercare Manager in Kensington employer: Borne Resourcing Limited
As an Aftercare Manager in the heart of Kensington, you will be part of a prestigious company that prides itself on delivering exceptional service to ultra-high-net-worth clients. With a strong emphasis on employee growth and a collaborative work culture, this role offers the unique opportunity to manage some of the most luxurious properties in London while working alongside industry experts. The company fosters an environment where your expertise is valued, and your contributions directly impact the satisfaction of discerning clients.
StudySmarter Expert Advice🤫
We think this is how you could land Aftercare Manager in Kensington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property maintenance and super-prime residential sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or clients, make sure to highlight your experience in managing high-end properties. Share specific examples of how you've successfully handled complex projects or built strong relationships with clients.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly through our website, express your interest, and ask if you can have a chat about the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up! After any interviews or networking chats, drop a quick thank-you note. It’s a simple way to keep yourself top of mind and show that you’re genuinely interested in the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the role.
We think you need these skills to ace Aftercare Manager in Kensington
Some tips for your application 🫡
Show Your Passion for Property:When you're writing your application, let your enthusiasm for property maintenance shine through. We want to see that you understand the unique challenges of managing super-prime residential properties and that you're excited about the role.
Tailor Your Experience:Make sure to highlight your relevant experience in property management or project management. We’re looking for someone who can demonstrate their skills in a way that aligns with the high standards of our clients. Don’t just list your jobs; explain how they relate to this role.
Be Personable and Professional:Since this role involves building relationships with clients and contractors, your written application should reflect your ability to communicate effectively. Use a friendly yet professional tone, and don’t be afraid to show a bit of your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Borne Resourcing Limited
✨Know Your Property Inside Out
Before the interview, do your homework on the types of properties the company manages. Familiarise yourself with high-end features and common maintenance issues in super-prime residential homes. This will show that you understand the market and can speak confidently about the specifics.
✨Showcase Your Client-Facing Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you’ve had to navigate tricky conversations or resolve conflicts. Being able to demonstrate your excellent client-facing skills will be crucial for this role.
✨Demonstrate Commercial Awareness
Be ready to discuss how you approach budgeting and pricing for maintenance programmes. Highlight any experience you have with managing costs while ensuring quality service. This will show that you’re not just detail-oriented but also commercially savvy.
✨Emphasise Your Organisational Skills
Since the role involves coordinating various contractors and projects, be prepared to talk about your organisational strategies. Share specific tools or methods you use to keep everything on track, as this will illustrate your ability to manage multiple tasks effectively.
